CC Email Notifications

Published September 20th, 2023 by Michelle Henley

Use Case Some organizations may want to CC certain email notifications to an individual or group, without adding them to each request. In turn, you can use these email notifications to trigger a process. For example, you can notify the:  Contracting team when a request and its recipients are fully approved, so the contract process can get started. L

Recipient Allocations

Published July 22nd, 2024 by Michelle Henley

The Recipient Allocations dashboard provides a detailed breakdown of payment allocations received by a recipient, helping stakeholders understand their financial relationships with individual companies within the industry.   Clicking the Info Icon will display additional information about the dashboard and which companies are set as Primary and Comp

Aggregate Limits Detection

Published June 24th, 2024 by Michelle Henley

Use Case Allows for the creation of specific rules for calculating the value or volume of particular transactions over a period of time.  Proves invaluable for scrutinizing the company's adherence to policies and procedures in cases where controls are absent or insufficient within the source systems.  Identify and address distinctive risk scenarios

Key Features

Published September 14th, 2023 by Michelle Henley

Editor Collaboration allows different users to collaborate on filling details of the engagement. Approver Collaboration allows one of many approver collaborators to approve in any one approval step. Automated Approver Collaboration is used to automatically assign approver collaborators.  Assign tasks to yourself, other users, or even third-parties.

High-Risk Country Association

Published June 26th, 2024 by Michelle Henley

Description Identifies high-risk transactions based upon a location attribute of the transaction. Default locations reviewed are (where available) recipient, travel, and expense country. Domain(s) HCX Analysis Type Flag Focus Area Location Score Methodology The associated risk for the country Default Scoring Criteria Importance: 3 (default) Enabled:

Editing the Veeva ID in Master Data

Published July 8th, 2024 by Michelle Henley

In some cases, the Veeva ID may change for an HCP. If the HCP has already been used in a request and saved to Master Data, admins can use the instructions below to update the ID.  Note: Any changes made to the ID will only impact future requests. Existing requests will contain the original value; however, aggregate spend will correctly display the v

Transaction Inbox Overview

Published April 18th, 2024 by Michelle Henley

The Transaction Inbox displays all transactions flagged by your risk settings or that were manually flagged. This includes transactions with a risk score equal to or greater than your set Risk Score Threshold, transactions that met automatic criteria in your risk settings, or transactions that did not meet previous qualifications but were flagged fo

Cash Expenses - No Receipt, Near Threshold

Published June 14th, 2024 by Michelle Henley

Use Case: Companies often require receipts for cash expenses that exceed a certain threshold to ensure compliance with internal policies. Monitoring transactions that repeatedly fall just below this threshold, without receipts, is essential for detecting potential misuse of company funds. The Cash Expense - No Receipt, Near Threshold risk analytic i

Updating/Changing the Submitter Post Submission - Approved Request

Published October 7th, 2022 by Michelle Henley

If the submitter needs to be changed on a request after it's already been approved, please contact your organization's Request Administrator. Click here if you are a Request Administrator and need instructions on how to reassign a submitter.

Duplicate Vendor Detection

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions associated with vendors that share key attributes with other vendors (within the same company code only) Domain(s) Vendor Analysis Type Indicator Focus Area Completeness/ Accuracy Score Methodology The associated risk for transactions from vendors where this duplication is detected Default Scoring Criteria Importa

How to Access the SFTP for Data Extracts

Published August 5th, 2024 by Michelle Henley

In order to access the data extracts for your organization, please contact support@lextegrity.com to request a login.  After providing the login information, the user will need to contact your organization's IT department to see which program they recommend (such as WinSCP, FileZilla, or Cyberduck for Windows or Cyberduck for MacOS). Note: Data Extr

"Child Node" Error Message

Published June 8th, 2023 by Michelle Henley

If you receive an error message that says “Error while executing 'removeChild' on 'node'. The account to be removed is not a child node of this node," please confirm that you are not using a browser translator. If you are using a browser translator, please turn the translator off and try again.  If further errors are encountered after turning your b

Can I update the recipient organization for an External Funding request?

Published August 5th, 2024 by Michelle Henley

Draft requests can be updated and changed before submission; however, the organization cannot be edited once an External Funding request is submitted for approval.   If the organization is incorrect altogether, the submitter must cancel the request and create a new one with the correct organization.  However, if the organization is misspelled or has

How to Submit a Request to Provide External Funding (Grants, Sponsorships, Donations, Exhibits)

Published November 15th, 2022 by Michelle Henley

Navigating the System After Entering the Approval & Disclosures section of the system, click on the corresponding tile to Provide External Funding. Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Searching for a Party Clicking the Provide External

Updating the Request Activity Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

As long as your request activity hasn't yet been approved, you can still update your activity by following the steps outlined below: First, click Update Activity. An Update  Activity  pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clicking Confirm in the Update Activity pop-up window, the system w

Analytics Detail Dashboard

Published June 28th, 2024 by Michelle Henley

The Analytics Detail Dashboard can be used to see the impact of various analyses (where applicable per domain) risk level settings.  Using this dashboard will help to understand how individual results are driving the total number of transactions you see flagged in the system. Notes: If you are interested in seeing the transactions associated with a

Follow Up & Remediation Tasks

Published April 24th, 2024 by Michelle Henley

Creating and Assigning Tasks within a Monitoring Review To create a task associated with a specific review, you must first open the Monitoring Review that you wish to link to the task. Then, click on the Tasks tab.  In the Tasks tab, click Add Task .  The Add Task modal will open.  First, enter a Title. Next, choose a Category, then select the Type

High-Risk Subject Classification

Published June 17th, 2024 by Michelle Henley

Use Case: Organizations need to monitor transactions involving high-risk third parties to mitigate potential compliance or regulatory concerns. These third parties are classified based on their risk profile, making it critical to track transactions associated with them. The High-Risk Subject Classification analytic enables organizations to select cl

Reviewing Transactions

Published May 17th, 2024 by Michelle Henley

By default, all newly scored transactions are given the Unassigned status, and the Transaction Inbox defaults to display Unassigned transactions. Assigned transactions can be found by using the search or configure tools.   Individual Actions Users can action individual transactions directly from the transaction table by clicking on the Kebab menu to

Automated Tasks

Published January 8th, 2024 by Michelle Henley

Use Case Customer's can configure tasks to be automatically created and assigned based on their chosen criteria. Automated tasks can be used as a requirement for the submitter or approver to add additonal details to a request such as: Completed Contracts Proof of Performance Additional Documentation Third-Party Certification TPM Training Third-Party

Unusual Cash Expenses

Published June 17th, 2024 by Michelle Henley

Use Case: Monitoring high-value cash transactions is crucial for identifying spending that may be unusual or non-compliant, particularly when cash payments are discouraged, such as for travel expenses or events involving attendees. For instance, if an employee submits a $900 cash reimbursement for airfare, bypassing the company’s policy requiring cr

Provide a Medical Utility or Practice Related Item (ex-US)

Published August 16th, 2023 by Michelle Henley

Use Case Provide a Medical Utility or Practice Related Item requests are used to seek pre-approval to provide a practice related item/item of medical utility to a HCP or GO. This request type is used by companies where such items are allowed to be given in specific countries and circumstances. Typically involves providing only two types of support:

Provide Donations and Sponsorships

Published August 16th, 2023 by Michelle Henley

Use Case Provide Donations and Sponsorship requests are used to seek pre-approval to provide funding support (via sponsorship or donation) to an entity on behalf of the company. Used in scenarios where a funding request is initiated internally within the company. This request is designed to capture relevant information on the activity to be provided

Navigating a Request as an Approver

Published August 13th, 2022 by Michelle Henley

Once a request is submitted for approval there are several places within the system and the request where the Submitter, Approver, or an Admin can find additional information about the request.  Note: Depending on your organization's specifications, the tabs shown within the request and the exact wording of the tabs may vary.  In this example, the t

Transaction Outliers Dashboard

Published June 28th, 2024 by Michelle Henley

The Transaction Outliers Dashboard provides a visual analysis of transactions across various categories, helping users quickly identify outliers based on transaction amounts and risk scores. Each row represents a different transaction type (e.g., Employee Benefits, Entertainment, Lodging, Meals), and each dot on the graph corresponds to a specific s

HR Fields within Master Data → Individuals → Employees

Published January 27th, 2024 by Michelle Henley

Many tenants utilize HR data to automatically update employee records, enhance dashboard reporting, and auto-populate managers into request approvals.    The following fields are provided in Master Data → Individuals → Employees.  Note: HR Fields are enabled for all tenants, however, editable fields will only be populated for tenants who provide HR

Cancel sent DDQ

Published March 29th, 2023 by Michelle Henley

DDQs can be canceled if the BRQ is either Awaiting Approval or Approved. All DDQs in New, In Progress, or Completed status can be canceled by following the instructions below.  Note: Only approvers assigned to the request can cancel a sent DDQ.    To cancel a sent DDQ, click on the Oval Icon to the right of the Due Diligence Questionnaires section.

Political Contributions

Published August 15th, 2023 by Michelle Henley

Use Case Political Contribution request type is used to seek pre-approval to provide a political contribution to an organization.    Key Features Political Contributions request is separated into two sections:  Recipient Details section to capture the details of the recipient and type of contribution requested for them. Contribution Details section

Updating/Changing Approver(s) Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

If the approver(s) needs to be changed on a request after it's already been submitted, but not yet fully approved, please contact your organization's Request Administrator. Click here if you are a Request Administrator and need instructions on how to reassign approver(s).

Lextegrity Data API

Published May 21st, 2024 by Michelle Henley

Lextegrity’s Approval & Disclosure/TPM tool extensively uses data to enable true compliance controls. A key example is tracking Master Data, which allows users to view consolidated data across submitters, approvers, and recipients of financial benefits from an organization. While this data is powerful by itself in the Lextegrity application, con

Re-Evaluate Approvers if Risk Score Changes

Published January 28th, 2024 by Michelle Henley

The system allows for tenants to configure more or less approvers to be triggered based on the Risk Score of an engagement. In scenarios where the Risk Score changes after the engagement is submitted and scored, the system will automatically re-evaluate the need to add or remove approvers based on the new score.    If the risk score is changed based

Round Value

Published June 26th, 2024 by Michelle Henley

Description Identifies transactions where the value, as it was transacted (i.e., local currency), is a rounded value in multiples of 100 Domain(s) HCX Analysis Type Flag Focus Area Value Score Methodology The transaction value (i.e., spend value) Default Scoring Criteria Importance: 2 (default) Enabled: True (default) Risk Result Default Value Notat

Cash Value

Published June 14th, 2024 by Michelle Henley

Use Case: Companies need to ensure that cash expenses submitted by employees for reimbursement align with internal policies and do not exceed typical spending norms. High-value cash transactions, in particular, can indicate potential misuse or policy violations. The Cash Value risk analytic flags cash-based transactions that are unusually high compa

Provide Meeting Support

Published August 15th, 2023 by Michelle Henley

Use Case Provide Meeting Support request type is used to seek pre-approval to provide travel and accommodation support for meeting attendance to a HCP or Government Official (GO) in connection with different types of meetings outside of a consulting engagement. This request type is typically used to get approval for a planned activity, where the typ

Introduction to Integrity Gateway for Legacy Users

Published January 6th, 2023 by Michelle Henley

Our team would like to welcome all of our Legacy users to Integrity Gateway! As customers begin to transition, this article will help to guide users through some of the key improvements and new features we have built-in Integrity Gateway that were not available in Legacy.   Landing Page Features The first thing users will notice is the new look and

Aggregate Limits Detection

Published June 13th, 2024 by Michelle Henley

Use Case: Organizations often need to track the amount and value of employee expenses, like gifts, travel, or hospitality submitted through Concur, over a set period to ensure they follow company policies and regulations. For instance, if an employee submits multiple high-value transactions within a short timeframe, it could exceed spending limits a

How to Submit a New Speaker Bureau Annual Needs Assessment

Published July 30th, 2024 by Michelle Henley

Annual Needs Assessment - Speaker Bureau (SBA) request type is used to plan priorities, budget allocation, and resources for the upcoming calendar or fiscal year. This request type includes information about the engagement and information about the specific speaker individuals. differs. Note: The wording of tiles may vary depending on your organizat

Canceling the Request Activity Post Submission - Approved Request

Published October 7th, 2022 by Michelle Henley

To cancel the request activity after it's been approved, click Update Activity . An Update  Activity  pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clicking Confirm in the Update Activity pop-up window, the system will:   Change the request status from Approved to In Progress. Change the activity

Outliers

Published July 22nd, 2024 by Michelle Henley

The Outliers dashboard is designed to identify potential outlier recipients within the healthcare ecosystem based on selected criteria. Users can customize the criteria to focus on specific parameters such as payment amounts, frequency, or types of payments.    Clicking the Info Icon will display additional information about the dashboard and which

Approver Collaboration

Published November 17th, 2022 by Michelle Henley

Approver collaboration allows the selected or assigned approver(s) (or assigned reviewer) on a submitted request to add and/or remove additional approver(s). The instructions below explain how to manually set an approver collaborator at a request level. Automated Approver Collaborators for information on how to set approver collaborators by user.  

Round Value

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions where the value, as it was transacted (i.e., local currency), is a rounded value in multiples of 100 Domain(s) Vendor Analysis Type Flag Focus Area Value Score Methodology The transaction value (i.e., invoice value) Default Scoring Criteria Importance: 1 (default) Enabled: True (default) Risk Result Default Value

User Policy Access Management

Published April 7th, 2025 by Michelle Henley

This powerful enhancement gives organizations granular control over user access and data visibility. Employees will seamlessly interact with only the requests, dashboards,  and data relevant to their roles, enhancing security, compliance, and operational efficiency.   How to Access Policy Management Go to Admin → Access Management, then click on the

Re-evaluate Expiration Date if Risk Score Changes

Published January 30th, 2024 by Michelle Henley

Note: The system will not re-evaluate the expiration date if it has been previously changed manually. Only auto-calculated expiration dates are subject to the scenarios below.  Click here for more information regarding Third-Party Renewals and Adjusting the Expiration Date.    The system will automatically re-evaluate the expiration date of an engag

Item Limits Detection

Published June 25th, 2024 by Michelle Henley

Use Case Enables companies to precisely identify transactions with elevated risk, a determination often derived from periodic risk assessments, internal audits, or reports from whistleblower hotlines, among other sources.  Empowers the creation of tailored rules designed to detect potential compliance program risks specific to vendor transactions, s

TPDD Updating/Changing Approver(s) Post Submission - In Progress Request

Published October 11th, 2022 by Michelle Henley

If the approver(s) needs to be changed on a request after it's already been submitted, but not yet fully approved, please contact your organization's Request Administrator. Click here if you are a Request Administrator and need instructions on how to reassign approver(s).  

TPDD Updating/Changing Approver(s) Post Submission - Approved Request

Published October 11th, 2022 by Michelle Henley

Changing approver(s) in requests that are approved is not supported. 

Vendor Type Determination - Healthcare Recipient

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions that are or potentially are affiliated with a Healthcare Recipient, identified through the review of firm vendor attributes (vendor type), as well as text review of other attributes fields (vendor name/title/company) for healthcare-relevant terms (using a listing of prefixes/suffixes and specialties). Domain(s) Ve

Submitter Summary Dashboard

Published October 25th, 2022 by Michelle Henley

The Submitter Summary Dashboard is used to track the following: Submitter Count by Submission Date Submitter Count by Activity Status Submitter Count by Activity Type Submitter Count by Party Type Submitter Count by Request Type Submitter Count by Submitter Country and Activity Type Submitter Count by Party Country and Activity Type Submitter Count

Program Metrics Dashboard

Published June 28th, 2024 by Michelle Henley

The Program Metrics Dashboard provides an in-depth view of the status of review processes assigned to different team members.   Visualization Feature Set: The dashboard offers data visualization features designed to enable intuitive and insightful interaction with the risk data: Filtering: Users can apply a range of default filters to refine the dat

Third-Party Renewals

Published October 26th, 2023 by Michelle Henley

Third-Party Due Diligence engagements allow for an expiration date to be applied to both the validation and business justification aspects of a Third-Party engagement. By applying an expiration date, tenants can easily identify Third-Parties who should be reevaluated and reapproved.   Tenant Configuration When a Third-Party engagement is fully appro

Translations

Published June 7th, 2024 by Michelle Henley

Below is a list of languages currently supported in the Integrity Gateway. For more information on implementing translations, please get in touch with Lextegrity's onboarding team.      Bulgarian Chinese (China) Chinese (Taiwan) Czech Danish Dutch English Finnish French German Hungarian Indonesian Italian Japanese Korean Lithuanian Malaysian Norwegi

Third-Party Due Diligence Making Changes on a Request Post - Submission

Published October 10th, 2022 by Michelle Henley

Third Party Due Diligence Requests Making Changes on a Request Post-Submission After a request has been submitted, changes can still be made prior to full approval.  Click the links below for instructions depending on whether the changes you are trying to make are In Progress or in an Approved request.     Request Activity Updating the Request Activ

How to Submit a Third-Party Engagement

Published July 8th, 2022 by Michelle Henley

The Lextegrity Third-Party Management platform offers your organization an easy yet powerful and flexible solution to manage third-party risk by supporting due diligence activities. This includes giving users the capability to search the organization’s third-party population, submit a business rationale for engaging a third-party, request a due dili

Task History & Version Comparison

Published May 21st, 2024 by Michelle Henley

Task History Open the task and click the History tab at the top.  When a task is created, assigned, updated, reassigned, canceled, or completed, the action is recorded in the history.  Note: Tasks created prior to the release of this feature (March 2023) will not track the first action taken from this point forward. Task history will begin on older

Accidental Disclosures - How to delete a COI within an ACOI

Published September 3rd, 2024 by Michelle Henley

If you've accidentally created a COI (Conflict of Interest) disclosure within your ACOI (Annual Conflict of Interest) disclosure, you can still delete or cancel it so that you can move forward with your ACOI.  The instructions will vary depending on what status your COI is in. To determine the status and cancel or delete your disclosure, follow the

Changing Prepopulated Approvers

Published August 25th, 2022 by Michelle Henley

If you need to change approvers in a case where it's prepopulated, you will need to submit the request and then contact your organization's Request Administrator.  Click here if you are a Request Administrator and need instructions on how to reassign approver(s).

Action Items Table

Published June 26th, 2023 by Michelle Henley

The Action Items table is displayed on the Gateway Landing page's main page. It displays all the submissions, approvals, and tasks that are pending action by the user.  Open action items can be defined as In Progress Tasks or Requests. Once these outstanding items have been actioned, they will no longer be included in the Action Items table. Note: U

Reassigning Reviewer(s)

Published May 15th, 2024 by Michelle Henley

Admins with the Compliance Monitoring - Reassign Reviewers privilege and the Compliance Monitoring - View All Requests/Reviews privilege can reassign any review, in any status, to another user.  Note: The reviewer can be reassigned to any user in the system, even if that user doesn't have reviewer privileges.      First, click Admin from the left na

Automated Tasks for Third-Party Renewals

Published November 7th, 2023 by Michelle Henley

Once configured, when a TPM engagement is Approved or Approved with Conditions, an automated task will be created by the system and will be assigned to the submitter.  Note: A 1-2 minute delay may exist between the time the request is approved and when the task is created.   The automated task will be assigned from System User and an email notificat

Why are there multiple screening results for the same name in my TPM request?

Published May 1st, 2023 by Michelle Henley

A third-party is screened multiple times if it appears in the BRQ and DDQ in multiple places.  For example, if Tony Stark is listed in the BRQ in the Third-Party Contact Details and then Tony Stark is listed again in the DDQ under Ownership and Management details, two identical screening results for Tony Stark will be displayed. 

Merging Records and Transaction Counts in Dashboards

Published September 20th, 2024 by Michelle Henley

Merged Reviews This method is used to combine multiple existing reviews into a single parent review.  Collective Review This method allows multiple transactions to be handled under a single Review ID, typically used for bulk actions.    When I merge records, do I lose transaction counts in the dashboards? No, merging records does not result in losin

How to Submit a New Request for Consultant Engagements (HCP, GO, Patient)

Published July 2nd, 2022 by Michelle Henley

Starting the Request After entering the Approval & Disclosures section of the system, click on the corresponding tile to Engage a Consultant. Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Clicking the Engage a Consultant tile on the Pre-Approval

Approvals & Disclosures Insights - Overview

Published October 25th, 2022 by Michelle Henley

Insights is a comprehensive tool in the Gateway for Admins to see additional analytics and more specific metrics of data on requests, submitters, approvers, and more. Note: the wording of tiles may vary depending on your organization’s specifications. The instructions below are intended as general guidelines only.   Insight Privileges  To access Ins

Round Value

Published June 17th, 2024 by Michelle Henley

Use Case: Monitoring for rounded transaction values is essential for identifying potentially suspicious or non-compliant spending, as rounded values in multiples of $100 may indicate inflated or fabricated expenses.  The Round Value risk analytic flags transactions where the value, in local currency, is rounded to multiples of $100, which may be unu

Competitor Reporting

Published July 22nd, 2024 by Michelle Henley

The Competitor Reporting dashboard is a standardized reporting tool tailored to the user's selected primary company against chosen competitors. Through standardized templates, stakeholders can gain valuable insights into their company's standing relative to competitors, identifying strengths, weaknesses, and areas for improvement.   Clicking the Inf

Enhanced Due Diligence (EDD)

Published November 7th, 2022 by Michelle Henley

This feature provides functionality for our customers to order Enhanced Due Diligence (EDD) reports from external providers directly from a request and allows the EDD providers to upload the reports within the application. Enhanced due diligence functionality provides users with efficient ways to manage the flow of EDD Ordering within the applicatio

Aggregate Limits Detection

Published June 26th, 2024 by Michelle Henley

Use Case Allows for the creation of specific rules for calculating the value or volume of particular transactions over a period of time.  Proves invaluable for scrutinizing the company's adherence to policies and procedures in cases where controls are absent or insufficient within the source systems.  Identify and address distinctive risk scenarios

Limiting Screening Results by Name + Country

Published May 2nd, 2023 by Michelle Henley

Screening results returned through either RDC or Refinitiv can be limited by Name only or by Name and the Country of the screened party.  If the Name and Country feature is enabled, instead of receiving results for all countries, returned results are filtered based on the country sent to the screening provider.    In this example, the country for th

Unusual Patterns via Benford's Law

Published June 25th, 2024 by Michelle Henley

Use Case: Employee expense reports are a critical area for monitoring company spending and ensuring compliance with financial policies. The Unusual Patterns via Benford's Law risk analytic applies Benford's Law, a widely accepted statistical principle frequently used in forensic accounting and fraud detection. Benford's Law predicts that in naturall

Planned Production Release Dates

Published July 10th, 2024 by Michelle Henley

Below is the schedule of planned production release dates for 2024-2025. Note: The dates are subject to change at any time.    Release Version Date v3.8x December 6th, 2024 v3.9x January 24th, 2025 v4.0x March 7th, 2025 v4.1x April 18th, 2025 v4.2x May 30th, 2025 v4.3x July 10th, 2025 v4.4x October 24th, 2025 v4.5x December 12th, 2025 For informatio

Subject Profiling

Published June 25th, 2024 by Michelle Henley

Description Identifies vendors in the top percentiles of the following aggregate profiling measures over a historical period of transactions (default is 365 days): Total (Gross) Spend and Volume of Transactions Domain(s) Vendor Analysis Type Indicator Focus Area Context Analysis Score Methodology The vendor's top aggregate measure percentile amongst

Disclosing the Receipt of Gifts, Travel or Hospitality

Published August 16th, 2023 by Michelle Henley

Use Case Disclosing the Receipt of Gifts, Travel or Hospitality (RGTH) requests are used by employees to disclose the receipt or request approval to accept an upcoming gift, travel or hospitality from an individual or entity. The gift, travel or hospitality received is typically associated with the submitter’s employment. This request types helps th

Approving Requests for Live/Virtual Monitoring

Published April 15th, 2024 by Michelle Henley

An approver is a user who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups defined by your organization during the initial implementation process. Note: The instructions below are meant as a general guideline only.   How to Access Requests Pending Your App

2024 Q3/Q4 Product Roadmap

Published July 10th, 2024 by Michelle Henley

Below is a list of features currently on the Q3/Q4 2024 product roadmap. All features listed are subject to change and specific release dates have yet to be determined.    Approvals & Disclosures/Third Party Management Full Request PDF Print-out: The ability to print the full request and all major details into a single PDF. Data Segregation: The

Master Data Management (MDM) Integration

Published August 16th, 2023 by Michelle Henley

Use Case MDM Integration allows Life Sciences users to access their companies centralized  list of HCP data which is clean, de-duplicated, and has all related information regarding a HCP ( e.g. Address, Licenses, etc.)  Once integrated, recipient search results returned from within the Lextegrity system come directly from the customer's chosen MDM p

Recipient Search

Published August 16th, 2023 by Michelle Henley

Use Case Recipient search capability is used in the application to search for any existing recipient from the recipient master data. This allows the user to re-select any existing recipient and also pre-populate related information for the recipient.  Using recipient search reduces the chances of duplicate recipients being created in the application

Item Limits Detection

Published June 26th, 2024 by Michelle Henley

Use Case Enables companies to precisely identify transactions with elevated risk, a determination often derived from periodic risk assessments, internal audits, or reports from whistleblower hotlines, among other sources.  Empowers the creation of tailored rules designed to detect potential compliance program risks specific to vendor transactions, s

Campaigns Dashboard

Published July 29th, 2024 by Michelle Henley

How Do I Access Insights for Campaigns? If you have the View Insights privilege, you will see the Insights link in the left navigation menu. On the Insights page, click the Campaigns tile. Campaigns Dashboard tracks:  Submissions Over Time Submissions Status Volume COI Status Volume Submissions Type Volume COI Type Volume Volume of Submissions by Co

Approvals for FMV Profiling

Published September 13th, 2022 by Michelle Henley

An Approver is a User who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups that are defined by your organization during the initial implementation process.  Note: Depending on your organization's specifications during the onboarding process, requests and d

How can I see all the reviews associated with one transaction?

Published June 5th, 2024 by Michelle Henley

Individual transactions can be assigned to more than one review.  To see all reviews associated with one transaction, open the Transaction Inbox and click the status for any record that has already been Assigned.   The pop-up box will show all related review IDs, their assigned review dates, and the assigned user. Click on the Review ID to open the

Searching for a Task

Published May 21st, 2024 by Michelle Henley

Click on Tasks in the left navigation menu to view assigned tasks, whether they are for you or assigned by you to others. Note: Users must have the View Tasks Page privilege to see the task link in the left navigation menu. To add, remove, or modify privileges please contact the User Admin for your organization.  From the Tasks page, there is a tab

Approving Requests to Provide External Funding (Grants, Sponsorships, Donations, Exhibits)

Published December 7th, 2022 by Michelle Henley

An Approver is a user responsible for reviewing the requests submitted for their review and then taking action on them. Approvers are in Approver Groups defined by your organization during the initial implementation process. Note: Depending on your organization's specifications during the onboarding process, requests and disclosures may only need to

Transaction Explorer

Published July 22nd, 2024 by Michelle Henley

The Transaction Explorer dashboard allows users to examine individual transactions in depth, examining specifics such as payment amounts, dates, transaction types, and involved parties.   Clicking the Info Icon will display additional information about the dashboard and which companies are set as Primary and Competitor 1-3. Clicking the Home button

Primary Reporting

Published July 22nd, 2024 by Michelle Henley

The Primary Reporting dashboard is a standardized reporting tool tailored to the user's selected primary company. It provides a clear and structured presentation of essential metrics and key performance indicators (KPIs) relevant to the company's financial interactions with healthcare providers.   Clicking the Info Icon will display additional infor

Business Owner ("On Behalf of" Submission)

Published August 16th, 2023 by Michelle Henley

Use Case There are scenarios where a user may need to create a request on behalf of someone else. e.g. a user may want to disclose a conflict on behalf of someone or want to create an engagement request on behalf of someone. In such scenarios, it becomes important to identify the actual owner of the request. The Business Owner functionality allows a

View All Requests

Published July 16th, 2022 by Michelle Henley

The View All Requests tile allows Users with Request Admin privileges to do the following: View and search for any request in any status. Reassign Approvers and/or Submitters on a request Cancel Requests Delete Draft Requests Depending on privileges, request admins can view Status, Activity Details, History, Screening Results, and assigned Tasks ass

Definitions of Standard Master Data Fields (Organizations)

Published December 15th, 2022 by Michelle Henley

Below are the standard fields shown within Master Data → Organizations . Note: These are all the fields that are displayed when editing or adding an organization. When viewing an organization only the completed fields will be displayed   Type: Description Organization Type Type of organization is required and must be chosen from the dropdown menu. O

History for Master Data

Published August 26th, 2024 by Michelle Henley

When a new master data record is created or an existing record is edited, the action is tracked in the record's history. Note: Master Data history will only track actions taken after this feature was released (October 2024). Any parties created prior to the feature being released will show that they were created by  “System User.”   To view the reco

Split Spend Review

Published June 26th, 2024 by Michelle Henley

Description Identifies spend transactions which occurred in a similar time period and together exceed a specific threshold amount (often based upon other company policies or controls). Domain(s) HCX Analysis Type Context Flag Focus Area Approval Score Methodology Items are scored using the days variance between report submission dates or expense inc

Approving Consulting Annual Needs Assessment Requests

Published July 30th, 2024 by Michelle Henley

An Approver is a user responsible for reviewing the requests submitted for their review and then taking action on them. Approvers are in Approver Groups defined by your organization during the initial implementation process. Note: Depending on your organization's specifications during the onboarding process, requests and disclosures may only need to

FAQ - FMV Profiling within Master Data Management

Published September 27th, 2022 by Michelle Henley

FMV Privileges Privilege Name Description FMV Profile - Admin  Administrator for editing and profiling HCPs in Master Data. FMV Profile - Submitter Gives user capability to profile or reprofile an individual via FMV Profiling. FMV Profile - View Only Gives user capability to view FMV profiles and rates. User will not have the ability to profile or r

High-Risk Country Association

Published June 25th, 2024 by Michelle Henley

Description Identifies high-risk transactions based upon a location attribute of the transaction. Default locations reviewed are vendor country and vendor bank country. Domain(s) Vendor Analysis Type Indicator Focus Area Location Score Methodology The associated risk for the country Default Scoring Criteria Importance: 4 (default) Enabled: True (def

Approving Requests to Provide Political Contributions

Published January 12th, 2023 by Michelle Henley

An Approver is a user who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups that are defined by your organization during the initial implementation process. Note: Depending on your organization's specifications during the onboarding process, requests and di

FMV Profiling

Published August 16th, 2023 by Michelle Henley

Healthcare and life sciences companies rely on input from thought leaders (e.g., physicians or other healthcare professionals (HCPs) to provide advice on various topics such as product development or research, to serve as peer-to-peer educators, to oversee clinical trials, or to serve as a moderator or attendee at conferences or other events.  Compa

AI Confidence Score

Published June 5th, 2024 by Michelle Henley

What is the AI confidence score?   Risk Learning is an innovative feature that employs machine learning to enhance the application's ability to identify potentially risky transactions.  It analyzes transactional and subject data, as well as outcomes from our risk analytics, to continuously enhance its predictive accuracy. The resulting AI Confidence

How to Update a Request if an Approver Asked for an Update

Published August 6th, 2024 by Michelle Henley

Depending on the request type, approvers can ask an approver for an update on the activity and/or recipient.  Update Requested Email If an approver requests an update, the submitter (and any editor collaborators) will receive an email containing the following: Who requested the update Comment from the requesting approver The request ID (and link) Ho

Vendor Watchlist Check

Published June 25th, 2024 by Michelle Henley

Description Identifies vendors that might be on a public watchlist, detected in a variety of ways, including name, address, and name & address combined. The following watchlists are utilized: US Dept of Treasury - Specially Designated Nationals List, US Dept of Treasury - Consolidated Sanctions List, and U.S. General Services Administration - SA

Company Overview

Published July 22nd, 2024 by Michelle Henley

The Company Profile dashboard meticulously dissects the CMS data associated with a singular company, presenting an intricate analysis of its financial engagements with healthcare providers.    Clicking the Info Icon will display additional information about the dashboard and which companies are set as Primary and Competitor 1-3. Clicking the Hamburg

Annual Needs Assessment - Consulting

Published August 15th, 2023 by Michelle Henley

Use Case Consulting Annual Needs Assessment (ANA) request type is used to plan at year-end the priorities, budget allocation, and resources for the upcoming fiscal or calendar year for consulting engagements .     Key Features Annual Needs Assessment - Consulting request type only has one section that covers all the details of the consulting Annual

Keyword Detection

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions where the text contains high-risk keywords/phrases. The following fields are searched: payment document header, payment document item, purchase order header, purchase order item and vendor name. Domain(s) Vendor Analysis Type Flag Focus Area Text Score Methodology The associated risk for the keyword/phrase. Note t

Manual Adjustments for Risk Area Score

Published November 27th, 2023 by Michelle Henley

To manually adjust the Risk Area Score, the user needs the following privilege:  Privilege Name Description Adjust engagement risk score It gives users the capability to adjust risk area scores assigned to third-party engagements. Increasing/Decreasing Risk Area Score From the Risk Score tab within the request, click on the Down icon to the left of

How to update the address for an HCP coming from Reltio/Veeva

Published July 18th, 2023 by Michelle Henley

When a recipient is added to a request, our system always pulls the latest MDM provider information from either Reltio or Veeva (depending on which MDM provider your organization is using).  If the address for a recipient is incorrect, the address must be corrected in Reltio or Veeva rather than master data. If the address is updated in master data

Merging Reviews

Published May 2nd, 2024 by Michelle Henley

Users can merge two or more reviews (which they own) into a single review.   To merge reviews, go to your Recent Compliance Monitoring Activity table → Reviews → Assigned to Me.  Select two or more reviews that are not already in Merged or Completed status by clicking the checkbox on the left. Then click Merge Reviews.  The Merge Reviews modal windo

Approver Groups

Published August 5th, 2024 by Michelle Henley

What is an Approver Group? Approver Groups consist of users who can be chosen as approvers within their designated group.  The number of groups and the type of groups are defined for your organization during the onboarding process .  If only one user is assigned to an Approver Group, that user will pre-populate in a request as the approver for that

Canceling Recipient(s) Post Submission - Approved Request

Published October 8th, 2022 by Michelle Henley

Recipient(s) can be canceled by either method outlined below:  Click the Gray Icon containing three dots next to the recipient you want to cancel and click Cancel .   Select the Checkbox next to the recipient name and click Cancel from the action bar that will appear above the recipient table.  A Cancel Recipient pop-up window will come up. The subm

Veeva Integration

Published October 3rd, 2022 by Michelle Henley

Life sciences and healthcare companies use master data management solutions, such as Veeva, to obtain comprehensive, real-time information about healthcare providers and patients with whom they are interacting or engaging. Lextegrity has the ability to integrate Veeva with any request type and for certain recipient types such as HCPs. Integrated dat

How to Access Requests Pending Your Approval

Published August 13th, 2022 by Michelle Henley

To access all requests that are pending your approval, select Approvals & Disclosures from the left navigation pane or the corresponding tile on the right.  All requests pending your approval will be listed in the lower half of the Approvals & Disclosure screen.  Note: Recent Approval & Disclosure Activity will also include all past appr

TPDD Canceling the Request Post Submission - Approved Request

Published October 11th, 2022 by Michelle Henley

You cannot cancel the request once your request activity is approved. Contact   support@lextegrity.com  if a request is fully approved and needs to be canceled.  

Default Language Modal

Published May 20th, 2024 by Michelle Henley

When a user logs in for the first time, or if the user has never clicked Save Changes in Settings , they will be prompted with a modal to select the language. Note: If the user has already changed the language in their Settings , they will not see this modal.  After a user selects their desired language and clicks “Save Changes,” the setting will be

FMV FAQ

Published October 4th, 2022 by Michelle Henley

What is FMV profiling? Healthcare and life sciences companies rely on input from thought leaders (e.g., physicians or other healthcare professionals (HCPs)) to provide advice on various topics such as product development or research, to serve as peer-to-peer educators, to oversee clinical trials, or to serve as a moderator or attendee at conferences

TPDD - Updating Request Activity Post Submission - Approved Request

Published October 11th, 2022 by Michelle Henley

Note: Updating a request activity post-approval only works on requests created after this feature was released on 11/22/2022. For requests created or approved after that date, please follow the instructions below.  To update the request activity after it's been approved, click Update Request . An Update  Request  pop-up window will come up. The subm

How to Disclose the Receipt of Gifts, Travel or Hospitality

Published July 10th, 2022 by Michelle Henley

Starting the Request After Entering the Approvals & Disclosures section of the system, click on the corresponding tile to Disclose the Receipt of a Gift, Travel, or Hospitality. Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Clicking the Disclose

Split Spend Review

Published June 17th, 2024 by Michelle Henley

Use Case: Organizations need to ensure that employees do not bypass expense thresholds by splitting transactions into smaller amounts. For example, if an employee makes two purchases from the same merchant within a short time frame, and the combined amount exceeds the company’s P-Card limit of $5,000, it could signal an attempt to avoid approval req

How do I change the recipient type?

Published May 24th, 2023 by Michelle Henley

New Recipients All new recipients created within a request are stored in master data with any associated flags (i.e., GO or HCP flag) that is selected at the time they are added to a request. For example, if a submitter creates a new recipient within a multi-recipient request and selects recipient type as Government Official, upon submission of the

Market Research

Published August 15th, 2023 by Michelle Henley

Use Case Market Research request type used to seek approval on conducting market research and/or approval for conducting market research with qualified Third-Parties.   Key Features Market Research requests only have one section that covers all the details of the intended market research. There is no recipient section in this request.  Things to Not

User Settings, Add/Remove Roles, Privileges, and/or Groups

Published July 13th, 2023 by Michelle Henley

How to Access Settings, Roles, Privileges, and Groups The Settings Icon allows User Admins, with the Edit Users privilege, to access user settings, add, remove, or modify roles, privileges, and groups for both Internal and External Users. Once a User is selected by clicking the Settings Icon , you will be taken to the Edit User Screen . Here, you ca

How to Retire a Conflict of Interest Disclosure

Published November 2nd, 2022 by Michelle Henley

A Conflict of Interest (COI) disclosure can be marked from either Cleared or No Conflict to Retired by the submitter once the circumstances of the conflict are no longer applicable. By retiring a conflict, a user is acknowledging that the previously disclosed conflict no longer exists or that the user's involvement in an activity that gave rise to a

Giving vs Receiving GEH Request Types

Published June 7th, 2023 by Michelle Henley

Why are giving Gifts, Travel, Hospitality and receiving Gifts, Travel, and Hospitality two separate workflow types? Can our organization combine these into one request type? Our product offers two distinct workflows for handling gifts, travel, and hospitality: one for giving and another for receiving. These workflows are separate due to their unique

Re-evaluate Approvers Upon Resubmission

Published July 27th, 2023 by Michelle Henley

In cases where a manager may change, or new information is added to a request that requires an additional approver, the system will automatically re-evaluate approvers upon resubmission of a request.    If the HR File or Mapping table has changed since the last submission of the request, then u pon resubmission of a request, the following rules appl

Currency Exchange Rate

Published February 1st, 2023 by Michelle Henley

How are the currency exchange rates updated? Lextegrity uses an external service to handle currency conversion for amounts/values entered in requests in our system. We receive exchange rates daily, and the exchange rate used in a request is based on the Request Creation Date.   When currency exchange rates are displayed, the UI shows the converted r

Request History & Version Comparison

Published August 27th, 2022 by Michelle Henley

Request History A request's history is tracked as soon as it is created. Request history can be viewed by clicking the Clock Icon located within the Request Details box.  Actions taken by the submitter, approvers, and/or admins for this request are shown, and a timestamp is included for when the action was taken.  Any comments the submitter or appro

Updating/Changing Approver(s) Post Submission - Approved Request

Published October 7th, 2022 by Michelle Henley

Changing approver(s) in requests that are approved is not supported. 

Service Fee Flags

Published January 26th, 2023 by Michelle Henley

When approving an engagement request that includes a service fee or FMV exception there are additional checks in place that may be triggered.  Note: These flags are ONLY triggered on support categories where an FMV rate is used, such as Service Fee. If a submitter overwrites the total support amount to a higher rate on a category without FMV, such a

Approving a Disclosure for the Receipt of Gifts, Travel, or Hospitality

Published July 27th, 2022 by Michelle Henley

An Approver is a user who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups defined by your organization during the initial implementation process.  Note: Depending on your organization's specifications during the onboarding process, requests and disclosure

Request Summary Dashboard

Published October 25th, 2022 by Michelle Henley

Request Summary Dashboard tracks: Request Value or Volume Value or Volume by Activity Status Value or Volume by Request & Activity Type Value or Volume by Party Country & Request Type Value or Volume by Submitter Country & Request Type Value or Volume by Transaction Country & Request Type Value or Volume by Submitter Function & R

Transaction Inbox - Configure

Published April 22nd, 2024 by Michelle Henley

Within the Transaction Inbox, users have the option to configure the filters and settings based on the user's needs or preferences. Note that the adjustments a user makes will remain active for their specific user account. For example, if you set specific filters and then close the window, those same filters will still be there the next time you log

View All Reviews & (Requests)

Published May 15th, 2024 by Michelle Henley

The View All Requests tile allows users with the Compliance Monitoring—View All Requests / Reviews privilege to search for and view any review or Compliance Monitoring request in any status.  Users with additional privileges can also use View All Requests for the following: Reviews: Cancel Review Reassign Reviewers Split Reviews Requests: Reassign S

What does "Email Address is Associated with Another Individual" error message mean?

Published September 28th, 2022 by Michelle Henley

What does the "Email Address is Associated with Another Individual" error message mean? We've added additional email validation to minimize user errors when individuals are created in a request. Submitters will see error messages if the email address entered is already associated with another individual in our system or invalid format. This will mai

Why can I click the task ID, but not the request ID?

Published May 22nd, 2024 by Michelle Henley

Currently, if the task Assignee is not the Submitter or the Approver on the request associated with the task, the Assignee cannot view the request details.  Adding the ability for task Assignee to view the associated request is already planned out in our product backlog, however we have no committed timing for the enhancement at this time. As a work

Individuals

Published July 14th, 2022 by Michelle Henley

Individuals Data within Master Data Management The Individuals tile within Master Data Management allows Admins with the Master Data Admin privilege to do the following: View and edit individual Employees, Third-Parties, or HCP/GO and Other Users already in the system.  Add individual Third-Parties, or HCP/GO and Other Users to the system. Inactivat

Ongoing Screening

Published December 12th, 2022 by Michelle Henley

Once applied, ongoing screening allows screening results to be applied to a recipient or Third Party as soon as they are available from RDC or LSEG (fka Refinitiv).   Note: Ongoing screening must first be configured for your organization . There are two options for configuration. Click below to expand the instructions for your organization's configu

What do I do if a user is not assigned a manager or the wrong manager is assigned?

Published December 23rd, 2022 by Michelle Henley

No Manager Assigned  If a manager or other approver is not populated for a user, it is most likely because they were not assigned a manager in the HR file provided by your organization. To check if this is the case, please create a support ticket through your support portal or by emailing us at support@lextegrity.com   If the user is missing a manag

How to Delete a COI (Conflict of Interest Disclosure)

Published September 9th, 2024 by Michelle Henley

COI disclosures in New and Draft status can be deleted by the submitter by following the instructions below.    Click the Oval icon in the top right corner.  Select Delete Request from the dropdown menu.  The Delete Request modal will open. Click Confirm to complete the action.  Admins can delete Draft requests by following the instructions at the l

How is currency conversion calculated within the Service Fee?

Published August 24th, 2022 by Michelle Henley

When calculating a Service Fee with an FMV rate in a currency other than USD, the system will always calculate the total amount by taking the FMV rate hours in the foreign currency x the service hours and then converting the total amount in the foreign currency to USD. In the example below, the calculation is:  GBP £155 x 86.75 (total service hours)

Screening Status Definitions

Published July 10th, 2023 by Michelle Henley

Status Description Match If a party has been reviewed by a user with the Screening Reviewer Privilege and found to be a match, the status is changed to Match.  No Results If no potential matches are returned by the screening provider, the status is No Results. Parties with No Results do not require any action from a Screening Reviewer. No Match If a

Transaction Detail Dashboard

Published June 28th, 2024 by Michelle Henley

The Transaction Detail Dashboard facilitates thorough investigation into individual transactions. It allows users to navigate here from other dashboards or begin their analysis directly on this dashboard. With a wide range of filters, users can drill down into specific transactions, focusing on the details most relevant to their needs, ensuring a fl

Third-Party Due Diligence Insights - Overview

Published October 25th, 2022 by Michelle Henley

Insights is a comprehensive tool within the Gateway that allows for Admins to gain access to additional analytics and more specific metrics of data surrounding requests, submitter(s), approver(s), and much more.   Insight Privileges In order to access Insights a user must have the following privilege: Privilege Name Description View Insights Gives u

How do I change my default language within the Integrity Gateway?

Published March 15th, 2023 by Michelle Henley

For organizations with translations enabled, all users (including third-party contacts) can change their default language by following the instructions below.    First, click the Settings Icon at the top of the left navigation menu. (If you do not see the Settings icon, please contact your organization's User Management Admin to add the “View Settin

Inactive & Blocked FAQ

Published September 22nd, 2022 by Michelle Henley

What's the difference between Inactive and Blocked? Inactive and blocked are effectively the same thing. Inactivating a user, third-party, or organization prevents those entities from being used in a request. Blocking users, third-parties, or organization also marks that record as inactive.  Organizations can be blocked from master data or within a

Attendee Type Determination - Healthcare Recipient

Published June 13th, 2024 by Michelle Henley

Use Case: Life Sciences companies must ensure compliance with regulations governing interactions with healthcare professionals (HCPs) and healthcare organizations (HCOs). For companies that frequently host events or provide meals to HCPs, it is essential to track and report these expenses accurately to avoid regulatory violations. The Attendee Type

High-Risk Subject Classification

Published June 26th, 2024 by Michelle Henley

Description Identifies transactions affiliated with certain high-risk third parties based on their classification Domain(s) HCX Analysis Type Indicator Focus Area Third-Party Risk Score Methodology The associated risk for the classification Default Scoring Criteria Importance: 3 (default) Enabled: True (default) Risk Result Default Value Notation We

External Portal - Limited View for Public Users

Published May 15th, 2025 by Michelle Henley

The Limited View for Public Users enables organizations to securely collect requests (such as External Funding or COI) from individuals outside of the organization and not using SSO, by allowing them to create accounts and submit requests via a restricted version of Integrity Gateway.   Key Features Restricts external users to only the request types

User Policy Access Management FAQ

Published April 7th, 2025 by Michelle Henley

What criteria can be used to segregate data?   Data can be segregated based on: Request Type The following HR fields: Country Function Sub-Function Business Area Division Company HR data listed above is based on the submitter’s HR information at the time the request was last submitted or reassigned to a new submitter. Can we use HR fields for Data S

Updating Support Categories Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

Note: When updating the support category, a submitter can update fields such as description, but the submitter will not be able to edit the Default Amount field once the support category is saved to draft. If the submitter needs to update the default amount they can either delete the support category and add a new one, or edit the amount from the re

Item Limits Detection

Published June 17th, 2024 by Michelle Henley

Use Case: Organizations need to ensure compliance with internal policies regarding high-risk or high-value expenses, such as large transactions, specific types of spending, or unique expense types and merchant categories. Monitoring for potential violations of these limits is essential for maintaining financial and regulatory integrity. The Item Lim

Product Profile

Published July 22nd, 2024 by Michelle Henley

The Product Profile dashboard offers a detailed examination of payment information for a single product in the healthcare industry.     Clicking the Info Icon will display additional information about the dashboard and which companies are set as Primary and Competitor 1-3. Clicking the Hamburger Icon at the top far right-hand corner of the dashboard

Submitting a Request with an FMV Exception

Published October 3rd, 2022 by Michelle Henley

FMV Exception The FMV Exception feature provides functionality in the application where users have the ability to submit a one-time FMV Rate exception without disrupting the request flow.  Note: FMV Exception is based on tenant configuration during onboarding. Depending on your organization's specifications this feature may or may not be available. 

User Policy Access Management (Video)

Published March 4th, 2025 by Michelle Henley

This powerful enhancement gives organizations granular control over user access and data visibility. Employees will seamlessly interact with only the requests, dashboards,  and data relevant to their roles, enhancing security, compliance, and operational efficiency. Your browser does not support HTML5 video. Go to the new "Policy Management" tile un

Request Status, Activity Status, & Recipient Status

Published July 6th, 2022 by Michelle Henley

Request Status Once submitted, a request enters the approval workflow . The approval workflow is defined by your organization during the onboarding process. A user can view where a request is in the approval workflow by clicking on the request status. Request status defines the overall status of a request.   Request Status can be found in the Detail

Subject Profiling

Published June 17th, 2024 by Michelle Henley

Use Case: Organizations must monitor employee spending patterns to ensure compliance with internal policies and detect potential financial risks. For example, if an employee consistently ranks in the top 5% for total spend and transaction volume, it could signal compliance issues, making it essential to track such high-expense activity. The Subject

How Currency Values are Displayed

Published May 10th, 2024 by Michelle Henley

In 2024, Lextegrity standardized how currency values are displayed in the Integrity Gateway. This includes Approvals & Disclosures, Third-Party Management, and Compliance Monitoring.    Currency Symbols In order to reduce confusion between local currencies that use the dollar sign ($) as a currency symbol, the system displays all currency values

Why is my Bulk Screening template rejected?

Published October 24th, 2022 by Michelle Henley

Once your Bulk Screening Template file is uploaded, the system checks to ensure it's formatted correctly. If the system is giving you an error message, please check your file for the following: Required Fields: Name field is Required Is Organization? field is Required Ongoing Screening? field is Required  Country field is Required Additionally, temp

Requests with Screening through LSEG (fka Refinitiv)

Published November 15th, 2022 by Michelle Henley

Customers with In-Request screening configured through LSEG (fka Refinitiv) will be able to view and take action on screening results directly from within the request. Any Party (an individual or organization) disclosed in a field configured for screening will be screened upon submission of the request.   Note: The screening process in your organiza

How to Update or Reopen a Task

Published May 21st, 2024 by Michelle Henley

By default, users with the Task Admin role have the privileges to Create Tasks and Edit all Tasks. To add, remove, or modify privileges please contact the User Admin for your organization.  Who can update tasks? Status Assignee Assignor Task Admin In Progress X ✔  ✔  Completed X ✔  ✔  Canceled X ✔  ✔  Note: Updating a completed or canceled task reop

Printing within Requests

Published September 6th, 2022 by Michelle Henley

Can I print all elements and questionnaires within a request at the same time? Yes. To print the entire request at once, click the Printer Icon next to the Request ID.  Admins with the View All Requests Privilege can also print requests by going to Admin → View All Requests and clicking the Kebab menu to the far right of the request ID.  For both pr

Reassigning Submitter(s)

Published October 8th, 2022 by Michelle Henley

Reassign the Submitter of a Request Admins with the Reassign Submitter privilege have the ability to reassign the submitter on requests in Draft, In Progress, Update Pending, Approved, Approved with Conditions, and Recorded Requests.  Note: Requests with a status of Deleted, Rejected, or Canceled cannot be reassigned.  Note: The original submitter b

Benchmarking

Published July 22nd, 2024 by Michelle Henley

The Benchmarking dashboard allows users to set specific criteria for attributes such as company size, geographical location, payment types, or recipient characteristics for comparison. This helps identify strengths, weaknesses, and improvement opportunities, aiding informed decision-making and strategic planning in healthcare.   Clicking the Info Ic

Third-Party Login

Published September 27th, 2022 by Michelle Henley

When a User sends a Third-Party Due Diligence Questionnaire to complete, the system sends an auto-generated email to the Third-Party. The email will be sent to the Third-Party's email provided by the submitter within the request. Note: The initial email sent to a third party will be in English. Once they have logged in and set their default language

Attendee Watchlist Check

Published June 14th, 2024 by Michelle Henley

Use Case: Organizations must ensure compliance with regulations aimed at preventing illegal activities, such as money laundering, fraud, or sanctions violations. Monitoring expense attendees for potential matches on public watchlists is critical to mitigating risk. The Attendee Watchlist Check analytic helps organizations identify expense attendees

Anomaly Detection

Published June 26th, 2024 by Michelle Henley

Description Identifies anomalous transactions according to the transaction's value relative to a historical period of related transactions (1 year). Related transactions are those of the same type (e.g., consulting, promotional speaker, sales/marketing) and nature (e.g., provided lodging, HCP in-office lunch, payment: check). Domain(s) HCX Analysis

Approvals for Consultant Engagements (HCP, GO, Patient)

Published July 6th, 2022 by Michelle Henley

An approver is a user who is responsible for reviewing the requests that are submitted for their review and then take an action on them.  Note: Depending on your organization's specifications during the onboarding process, requests and disclosures may only need to be recorded, or they may require one or more approvers. The instructions below are mea

Admin Functionality to Split Reviews

Published June 12th, 2024 by Michelle Henley

Admins with the Compliance Monitoring - View All Requests/Reviews privilege and the Compliance Monitoring - Admin Cancel Reviews privilege can split any Collective Review.  Note: Merged reviews cannot be unmerged, but the transactions can be transferred to a new or existing review by following the directions found in Bulk Actions & Collective Re

Why is the recipient on my request blocked?

Published July 6th, 2022 by Michelle Henley

In some cases, an organization may choose to block an Employee, Third-Party or HCP/GO User from being used in the system. Once a Employee, Third-Party, or HCP/GO is blocked the selected individual can no longer be used in requests.  HCP's coming from Veeva or Reltio are blocked or inactivated from Veeva or Reltio.  If the recipient on your request n

Requests with Screening through RDC

Published August 13th, 2022 by Michelle Henley

Customers with In-Request screening configured through RDC will be able to view, and take action on, screening results directly from within the request. Any Party (which can be an individual or organization) disclosed in a field configured for screening will be screened upon submission of the request.   Note: The screening process in your organizati

Chronology Review

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions where specific chronological expectations are violated Domain(s) Vendor Analysis Type Flag Focus Area Timing Score Methodology The chronology violation rule, where a transaction is noted when the associated dates meet the violation rule Default Scoring Criteria Importance: 5 (default) Enabled: True (default) Risk

How do I send a login link to a third-party contact?

Published June 7th, 2023 by Michelle Henley

If a third-party contact hasn't received an email to login and complete a DDQ, as an alternative, you can provide the same link that your organization uses to login.  The URL should look similar to this (with your organization name): https://yourcompanyname.com/due-diligence/third-party From that link, you can use the following instructions to instr

Competitor Comparison

Published July 22nd, 2024 by Michelle Henley

The Competitor Comparison dashboard empowers users to analyze side-by-side comparisons of in-depth analysis of competitors' strategies, market share, and relationships with healthcare professionals.    Clicking the Info Icon will display additional information about the dashboard and which companies are set as Primary and Competitor 1-3. Clicking th

Email Templates

Published July 3rd, 2023 by Michelle Henley

Requests with the Single Approval Flow Event Trigger Email To: Body request_ awaiting_ review When a request submitter clicks the 'Submit' button for the initial request submission and then clicks the 'Confirm' button on the 'Select Approvers' modal. When an intermediate approver selects the 'Approve' option for the Activity and then clicks ‘Confirm

Approving Speaker Bureau Annual Needs Assessment Requests

Published July 30th, 2024 by Michelle Henley

An Approver is a user responsible for reviewing the requests submitted for their review and then taking action on them. Approvers are in Approver Groups defined by your organization during the initial implementation process. Note: Depending on your organization's specifications during the onboarding process, requests and disclosures may only need to

Recipient Profile

Published July 22nd, 2024 by Michelle Henley

With its focus on individual recipients, the Recipient Profile dashboard serves as a powerful tool for stakeholders to analyze and understand the financial relationships of specific recipients within the healthcare ecosystem, aiding in decision-making, compliance efforts, and strategic planning.   Clicking the Info Icon will display additional infor

Party Summary Dashboard

Published October 25th, 2022 by Michelle Henley

Party Summary Dashboard tracks: Party Count by Submission Date Party County by Party Status Party Count by Activity Type Party Count by Party Type Party Count by Request Type Party Count by Party Country and Activity Type Party Count by Submitter Country and Activity Type Party Count by Transaction Country and Activity Type Party Count by Submitter

How do I add a new user to our Stage Environment?

Published June 7th, 2023 by Michelle Henley

Logins for stage are created in the same way they are created through prod. Both are created through SSO ( Single Sign-On ). To add a user to stage, have the user login the same way they would into a production environment.       

Change Request FAQ

Published July 12th, 2023 by Michelle Henley

Changes that need to be to made to the questionnaire and/or approval flow need to be done by the Lextegrity team. Depending on the type of change requested (updating the text of a question vs adding a new question to a questionnaire), some changes may be done more quickly while others may be tied to our production release cycle. Below is a detailed

Compliance Monitoring Privileges & Roles

Published May 14th, 2024 by Michelle Henley

Privileges   Privileges are user-level permissions that grant the user the ability to perform certain actions within the system. Privilege Name Description Compliance Monitoring - Adjust Reviews Gives the user the ability to remove transactions from review. Compliance Monitoring - Adjust Risk Settings Allows the user to view Risk Settings and add, r

Business Owner

Published January 18th, 2023 by Michelle Henley

A Business Owner can be the submitter of the request or another person who is overseeing the submitter of the request. Below we describe how the system behaves in both scenarios when a business owner is added to a request. The outlined behaviors are specifically designed to avoid any compliance issues related to changing the approver(s) who should b

How do I cancel an approved FMV Profiling request?

Published October 8th, 2024 by Michelle Henley

How do I cancel an approved FMV profiling request? There isn’t a way to cancel an FMV request in the system after it has been approved, as you would with other types of requests. This is due to the specific role FMV profiles serve in the system. However, there are options to effectively cancel or update an FMV profile depending on your objective: If

How to Submit a New Consulting Annual Needs Assessment

Published August 8th, 2023 by Michelle Henley

Consulting Annual Needs Assessment (ANA) request type is used to plan at year-end the priorities, budget allocation, and resources for the upcoming fiscal or calendar year for consulting engagements .   This request type only includes information about the planned engagement and does not include information about specific consultants.  Note: The wor

Service Fee

Published January 12th, 2024 by Michelle Henley

Use Case The Service Fee support category helps to implement the Fee for Service Model where HCPs are reimbursed on the basis of the number of hours for each service they provide and the Fair Market Value.   Service Fee support category is typically used by lifesciences customers within Engage a Consultant request type.   Key Features Used to define

Keyword Detection

Published June 26th, 2024 by Michelle Henley

Description Identifies transactions where the text contains high-risk keywords/phrases. The following fields are searched: event name, notes, and context info. Domain(s) HCX Analysis Type Flag Focus Area Text Score Methodology The associated risk for the keyword/phrase. Note that ** reflects many words (fee, expense, facilitation, payment, charge, a

Default Currency for Total Spend Amounts

Published August 16th, 2023 by Michelle Henley

Use Case Default currency for total spend amounts is always USD, however, customers have the option to change the default currency across the platform.  Organizations who primarily work with a currency other than USD may wish to change their default currency to better match their business needs. When changing the default currency, users still have t

Duplicate Spend Detection

Published June 26th, 2024 by Michelle Henley

Description Identifies possible duplicate expenses for an HCX recipient using a variety of chosen detection keys Domain(s) HCX Analysis Type Context Flag Focus Area Policy/Control Score Methodology The detection key is where a duplicate is noted when two transactions have the same value for the key noted Default Scoring Criteria Importance: 2 (defau

Canceling the Request Activity Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

As long as your request activity hasn't yet been approved, you can cancel the Activity.  Note: Canceling the Activity will cancel the entire request.  First, click on the Gray Icon containing three dots and click Cancel Request.  A Cancel Request pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clic

Aged Expense (Submitted)

Published June 13th, 2024 by Michelle Henley

Use Case: In corporate environments, employees are required to submit expenses for reimbursement within a certain timeframe, typically soon after the expense is incurred. However, late submissions may indicate attempts to manipulate the system or hide irregularities. The Aged Expense - Submitted Risk Analytic is designed to flag for such instances.

Assigning a Task on Behalf of Another User

Published May 21st, 2024 by Michelle Henley

By default, users with the Task Admin role have the privileges to Create Tasks and Edit all Tasks. To add, remove, or modify privileges please contact the User Admin for your organization.  Who can change the Assigned From field on a task? Status Assignee Assignor Task Admin Draft/New X X   ✔  In progress X X   ✔  Completed X X   ✔  Canceled X X   ✔

Providing Gifts, Travel or Hospitality

Published August 16th, 2023 by Michelle Henley

Use Case Providing Gifts, Travel or Hospitality (GTH) requests are used to provide Gifts, Travel, or Hospitality to a government official (GO) or an employee of a current and/or potential customer. This request is typically used to get approval for a planned activity, where the types and amount of support are either known upfront or can be estimated

Annual Needs Assessment - Speaker Bureau

Published August 15th, 2023 by Michelle Henley

Use Case Annual Needs Assessment - Speaker Bureau (ANA) r equest type is used to plan priorities, budget allocation, and resources for the upcoming calendar or fiscal year.   This request type differs from the Consulting - ANA in that it includes specific speaker individuals, while the Consultant  - ANA includes only information about the planned en

Recipient Movers

Published July 22nd, 2024 by Michelle Henley

The Recipient Movers dashboard offers a comprehensive analysis of changes in the total amounts received by recipients over successive years. By highlighting year-over-year changes, this dashboard provides valuable insights into the evolving financial relationships between recipients and industry stakeholders.   Clicking the Info Icon will display ad

Admin Functionality to Cancel Requests

Published June 28th, 2023 by Michelle Henley

Admins with both the View All Requests privilege and the Administrative Cancel Request privilege can cancel a request in any status except, Draft and Expired status.  Note: Canceling the request will withdraw it from submission for approval and the request will not be able to be edited further. Warning: Canceled Requests cannot be restored.    To ac

Completing an Assigned Annual Conflict of Interest (ACOI)

Published July 5th, 2024 by Michelle Henley

Accessing the ACOI Disclosure  Pre-assigned campaign participants will be sent an email containing a link. The link will route the user directly to their campaign disclosure.  Note: Users who are not pre-assigned will be assigned a link by their organization outside of the email process defined below. When a user clicks the link for the first time,

Approvals & Disclosures Making Changes on a Request Post-Submission

Published August 15th, 2022 by Michelle Henley

After a request has been submitted, changes can still be made prior to full approval. Certain changes can be made after full approval as well. Click the links below for instructions depending on whether the changes you are trying to make are In Progress or in an Approved request. Note: Annual Conflict of Interest (ACOI) requests cannot be updated, c

Approving Third-Party Engagement Requests

Published July 11th, 2022 by Michelle Henley

An Approver is a user who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups that are defined by your organization during the initial implementation process.  Note: Depending on your organization's specifications during the onboarding process, wording and la

Subject Profiling

Published June 26th, 2024 by Michelle Henley

Description Identifies recipients in the top percentiles of the following aggregate profiling measures over a historical period of transactions (default is 365 days): Total Spend, Average Spend Value, and Volume of Transactions Domain(s) HCX Analysis Type Indicator Focus Area Context Analysis Score Methodology The employee's top aggregate measure pe

Mitigation Tasks

Published May 21st, 2024 by Michelle Henley

What is a Mitigation Task?  This feature allows tenants to easily identify any requests/disclosures with an active mitigation task at the time of final approval. This helps to 1. accommodate our tenants’ existing internal processes whereby engagements/disclosures can be approved subject to certain conditions and 2. provide tenants with more visibili

Settings History

Published May 13th, 2024 by Michelle Henley

To access Settings History, click Admin in the left navigation bar and then the Risk Settings tile.  Next, click the Settings History tile.  When a change is made to a Risk Analytic within Risk Analysis Settings , the action is logged and tracked in the Risk Settings History.     

Admin Functionality to Delete a Draft Request

Published June 28th, 2023 by Michelle Henley

Admins with both the View All Requests privilege and the Administrative Cancel Request privilege can delete any request that is in Draft status.  Note: Deleted requests are still shown in View All Requests, but are shown with Deleted status.  Warning: Deleted drafts are no longer editable and cannot be restored back to a draft.    To access the admi

How do I export or download data from the Transparency Review Dashboards?

Published July 23rd, 2024 by Michelle Henley

Several icons are located at the bottom of each dashboard. The chart below provides more information on these icons and how they work.  Click to enlarge icon images.  Icon Description Undo the last action that was taken.  Redo the last change that was undone by clicking the undo button. Reset View sets the entire dashboard back to the default state.

Can I restore a rejected request?

Published April 15th, 2024 by Michelle Henley

I accidentally rejected a request. Can I restore it or return it to another status?  If a recipient is rejected in error, the recipient can be added back to the request by following the instructions found here: Updating Recipient(s) Post Submission - Approved Request If a request activity is rejected in error, it cannot be reversed. The submitter mu

Industry Overview

Published July 22nd, 2024 by Michelle Henley

The Industry Overview dashboard offers a comprehensive snapshot of CMS Open Payments data by providing visualizations and interactive elements for users to quickly grasp payment trends for research, consulting, and royalties. This simplifies large datasets into easily digestible metrics, facilitating informed decision-making and regulatory complianc

Healthcare Provider - Frequent Interactor

Published June 17th, 2024 by Michelle Henley

Use Case: In the life sciences industry, it’s crucial to monitor employee interactions with healthcare providers (HCPs) to ensure compliance with internal policies and external regulations. Excessive interactions with HCPs may pose third-party risks or lead to potential compliance violations. The Healthcare Provider - Frequent Interactor risk analyt

Aggregate Analysis

Published March 7th, 2023 by Michelle Henley

Aggregate Analysis functionality works by tracking contextual information about the aggregate amount and/or frequency of support provided to an individual recipient over a period of time beyond the value of a single request. Tracking the aggregate analysis over time can mitigate the risk of bribery, corruption, or even the appearance of impropriety

Screening Reviewer

Published April 27th, 2023 by Michelle Henley

When prompted, the screening reviewer's responsibility is to review and resolve screening matches within a request. In this article we explore expected behavior for the screening reviewer if no matches are returned from the screening provider. For step-by-step instructions for resolving matches, please see Requests with Screening through RDC or Requ

Transaction Status & Review Status

Published April 22nd, 2024 by Michelle Henley

Transaction Status Scored transactions in the Transaction Inbox are either Unassigned or Assigned: Status Description  By default, all newly scored transactions are Unassigned.  If it has been determined that a transaction needs review, the status will change from Unassigned to Assigned once it's added to at least one review.  Review Status & Re

How to Retrigger Screening

Published April 7th, 2023 by Michelle Henley

Users can retrigger screening if any party (individual or organization) is screened within a request and screening is returned as failed.   In order to retrigger screening, the request must be updated and resubmitted . The approver can ask the submitter to resubmit the recipient(s) by requesting an update to the recipients. As an alternative, if the

Updating Support Categories Post Submission - Approved Request

Published October 7th, 2022 by Michelle Henley

Support Categories can be updated by clicking the Gray Icon containing three dots to the right side of the support category you want to update and click Update .   An Update Category pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clicking  Confirm  in the Update Category pop-up window, the system

Recipients Overview

Published July 22nd, 2024 by Michelle Henley

The Recipient Overview dashboard offers a holistic view of recipients' interactions with industry stakeholders, enabling stakeholders to identify patterns, outliers, and areas of interest efficiently.    Clicking the Info Icon will display additional information about the dashboard and which companies are set as Primary and Competitor 1-3. Clicking

Service Level Agreements for Support Requests

Published April 17th, 2025 by Michelle Henley

How to Cancel a Task

Published May 21st, 2024 by Michelle Henley

By default, users with the Task Admin role have the privileges to Create Tasks and Edit all Tasks. To add, remove, or modify privileges please contact the User Admin for your organization.  Who can cancel tasks? Status Assignee Assignor Task Admin In Progress X   ✔  ✔  Note: To cancel a completed task, an assignor or task admin must first update the

How to Submit a Request for Live/Virtual Monitoring

Published April 12th, 2024 by Michelle Henley

Starting a New Request After entering the system's Compliance Monitoring section, click the corresponding Live/Virtual Monitoring tile. Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Clicking the Live/Virtual Monitoring tile will open the correspondin

Role & Types of Administrators

Published July 13th, 2022 by Michelle Henley

The Integrity Gateway offers a wide range of administrative features within the tool that allow Administrators to manage data and access for other users in the system. An administrator is a person who may have specific access to maintain master data, manage the access of users in the system, and also have the capability to view data in the system th

Support Categories

Published September 19th, 2023 by Michelle Henley

Use Case Support Categories define the type of support that will be provided to recipient(s) within multi-recipient request types, such as Consultant Engagements (HCP, GO, Patient) and Providing Gifts, Travel or Hospitality . (Not available for Speaker Bureau ANA requests.)  By assigning support categories at the recipient level:  Spending can be mo

Updating the Request Activity Post Submission - Approved Request

Published October 7th, 2022 by Michelle Henley

To update the request activity after it's been approved, click Update Activity. An Update  Activity  po p-up window will come up. T he submitter will be required to enter comments and click Confirm . By clicking Confirm in the Update Activity pop-up window, the system will:   Change the request status from Approved to In Progress. Change the activit

Bulk Actions & Collective Reviews

Published June 5th, 2024 by Michelle Henley

Users can perform actions on multiple transactions at once by adding them to a new or existing review or marking them as “No Further Review.”    From the Transaction Inbox, select the transactions that you would like to action by selecting the check marks to the left. Or use the dropdown menu to select/deselect all the transactions on the page.  Not

Release Notes

Published September 12th, 2022 by Michelle Henley

  2025 Link to Full Release Notes Summary of Contents Case IQ Release Notes v4.4x.pdf ● Integrity Gateway: ○ Reminder Emails Limited to Top 15 Items per Section  ○ Real-Time COI Status Updates in Campaigns  ○ Renamed 'Department' to 'Function' in Employee Master Data  ○ Added Comment Field to Actions in Lextegrity Data API  ○ Rate Limiting Documenta

Anomaly Detection

Published June 13th, 2024 by Michelle Henley

Use Case: Organizations need to ensure that employee expenses align with company policies and flag any unusual activity that could indicate fraud, policy violations, or errors. Expenses in categories such as meals, lodging, or airfare can occasionally show unexpected variations, warranting closer attention. The Anomaly Detection risk analytic identi

Organizations

Published July 14th, 2022 by Michelle Henley

Organization Data within Master Data Management The Organizations tile within Master Data Management allows Admins with the Master Data Admin privilege to do the following: View and edit Organizations already in the system.  Add Organizations Inactivate/ Reactivate Organizations already in the system.   Block/Unblock Organizations already in the sys

"Recipients must be assigned to one or more categories of support" error message

Published April 1st, 2024 by Michelle Henley

In order to submit a recipient for approval, at least one category of support must first be assigned. If no support is assigned, the following error message will be displayed:   Assigning A Support Category To A Recipient If the user has already added a support category and a recipient, the support must be assigned to the relevant recipient(s).  Fir

Canceling Support Categories Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

Canceling a Support Category Note: Canceling a support category will remove it from any recipient(s) who have already been assigned that category of support. If the category that is canceled is the only category assigned to a recipient, that recipient will reflect $0 as the amount. If the recipient is already approved, it will remain approved. To ca

Risk Analysis Settings

Published May 13th, 2024 by Michelle Henley

The library of analyses consists of risk analytics that seek to identify transactions that directly or indirectly pose a risk of fraud, bribery, corruption, statistically unusual, or are misaligned with internal policies or controls.  Each analysis has scoring criteria that is configurable, at a minimum. Further, each analysis has specific logic and

Admin Functionality to Cancel Reviews

Published May 15th, 2024 by Michelle Henley

Admins with the Compliance Monitoring - View All Requests/Reviews privilege and the Compliance Monitoring - Admin Cancel Reviews privilege can cancel a review in any status except Canceled and Merged. Note: Assigned Reviewers can return any canceled review back to In Review through the Monitoring Review page.     First, click Admin from the left nav

Canceling Recipient(s) Post Submission - In Progress Request

Published October 8th, 2022 by Michelle Henley

Recipient(s) can be canceled by either method outlined below:  Click the Gray Icon containing three dots next to the recipient you want to cancel and click Cancel.  Select the Checkbox next to the recipient name and click Cancel from the action bar that will appear above the recipient table.  A Cancel Recipient pop-up window will come up. The submit

Approving a Request to Provide Gifts, Travel & Hospitality

Published July 28th, 2022 by Michelle Henley

An Approver is a User who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups that are defined by your organization during the initial implementation process.  Note: Depending on your organization's specifications during the onboarding process, requests and d

Changing Approval Status - Post Approval

Published August 9th, 2023 by Michelle Henley

Changing an Approval from Approved to Rejected If an approver has approved an activity and/or recipient that should have been rejected, the activity and/or recipient must be put back into an In Progress status. Once the status is In Progress, the activity and/or recipient will be subject to approvals again and can then be rejected. The following opt

Data Extracts

Published January 17th, 2023 by Michelle Henley

In order to facilitate customer’s various needs, including additional integrations and information needs, Lextegrity provides data extracts for a variety of data objects from both the Approvals & Disclosures and Third Party Management applications.   What is Provided? The following data objects are provided in a delta manner - with the exception

Product Overview

Published July 22nd, 2024 by Michelle Henley

The Product Overview dashboard offers a comprehensive summary of payment information categorized across various product dimensions, including category and type. Users can explore trends, fluctuations, and correlations within and between product dimensions, facilitating informed decision-making and strategic planning.    Clicking the Info Icon will d

View Roles & Privileges

Published July 14th, 2022 by Michelle Henley

Roles are groups of individual privileges.  Within Access Management and View Roles & Privileges, administrators can view or edit all possible user roles and their respective privileges. Note: The wording of tiles during our onboarding process may vary depending on your organization’s specifications. The instructions below are meant as a general

When is Reporting Insights Updated?

Published November 12th, 2024 by Michelle Henley

A&D, Campaigns, Screening, Tasks, and TPM dashboards are updated twice a day at 13:15 PM UTC and 1:15 AM UTC, which is also 8:15 AM ET and 8:15 PM ET (during Daylight Savings Time, this corresponds to 7:15 AM ET and 7:15 PM ET) CM dashboards are updated when new transactions are ingested. (Usually once a day.)

Consultant Engagements (HCP, GO, Patient)

Published August 14th, 2023 by Michelle Henley

Use Case Consultant Engagement request type is primarily used to seek pre-approval (sometimes known as a Needs Assessment, Needs Assessment Form or NAF) to engage a consultant in Speaking Engagements,  Advisory Boards, and/or to provide other professional or consulting services. Typically, this type of request is used for a planned activity where th

Can I change my default currency?

Published March 29th, 2023 by Michelle Henley

Individual users cannot change their default currency, however, if your organization is interested in changing their default currency across the platform please contact us at support@lextegrity.com .  If a customer chooses to change their default currency from USD to another default currency, all areas of the environment will be in the new currency,

How to Edit and Save a Recipient with a Service Fee

Published June 12th, 2024 by Michelle Henley

Click to watch the video or follow the steps found below.  Your browser does not support HTML5 video. First, make sure you have already added a support category for the service fee. Next, click Add Consultant and select the Recipient Type from the dropdown list. The add consultant modal will open. Begin typing the name of the consultant into the Ful

High-Risk G/L Expense Account

Published June 25th, 2024 by Michelle Henley

Description Identifies high-risk transactions based on the associated expense account for the transaction Domain(s) Vendor Analysis Type Flag Focus Area Setting Score Methodology The associated risk for the GL account Default Scoring Criteria Importance: 3 (default) Enabled: True (default) Risk Result Default Value Notation Weak   GL Accounts Modera

High-Risk Country Association

Published June 17th, 2024 by Michelle Henley

Use Case: Organizations must closely monitor transactions linked to high-risk countries to mitigate potential compliance issues related to corruption, regulatory violations, or other concerns. Transactions associated with such countries pose heightened risks. The High-Risk Country Association analytic is a list-based analytic, where organizations de

Can I assign tasks to existing Third-Party contacts?

Published May 22nd, 2024 by Michelle Henley

Yes. Users with Create Task privileges can assign Tasks to existing third-party contact users.  The Tasks assignee field will search master data for all active internal users and active third-party contact users. To facilitate task completion, third-party contact users will have access to a Tasks tab on the third-party Gateway landing page, where th

TPDD Canceling the Request Post Submission - In Progress Request

Published October 11th, 2022 by Michelle Henley

As long as your request hasn't been approved, you can cancel the request. First, next to the Update Activity button, click on the Oval Icon containing three dots and click Cancel Request.  A Cancel Request pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clicking Confirm in the Cancel Request pop-up

How do I change the email address for a Third-Party contact?

Published March 29th, 2023 by Michelle Henley

These instructions explain how to change the email and resend a DDQ to a Third-Party who has already been sent a DDQ. If the submitter needs to change the request to a completely different Third-Party see: How to resend a DDQ to a new Third-Party   If a user needs to update the email address for a Third-Party contact, the Master Data Admin for the o

Duplicate Spend Detection

Published June 25th, 2024 by Michelle Henley

Description Identifies possible duplicate expenses for a vendor using a variety of chosen detection keys Domain(s) Vendor Analysis Type Context Flag Focus Area Policy/Control Score Methodology The detection key is where a duplicate is noted when two transactions have the same value for the key noted Default Scoring Criteria Importance: 2 (default) E

Approver Flow

Published October 3rd, 2022 by Michelle Henley

Once submitted, a request enters the approval workflow. The approval workflow is defined by your organization during the onboarding process.  How do I find the Approval Flow for a request? Within a request, click on the Request Status within the request details box. In the example below, the request is In Progress. See Request Status, Activity Statu

404 and 500 Errors

Published August 21st, 2024 by Michelle Henley

Please contact us at support@lextegrity.com if you have encountered a 404, 500, 502, 503, or other error message, and you are blocked from proceeding with your actions within the Integrity Gateway. 

Tasks

Published January 16th, 2024 by Michelle Henley

Use Case Tasks feature give business users capability to collaborate with other users for guidance, delegation of activities, provide conditional approvals, document post event activities or assign critical engagement tasks, like Renewals, to other business users within the application.   Key Features  A task can be assigned to any individual within

Requests Listing Dashboard

Published October 25th, 2022 by Michelle Henley

Request Listing Dashboard is a detailed view of all requests in your system. Click the Hamburger Icon in the top right of the dashboard to apply filters to the data, such as: Date Request Submitter Activity Party Actor You can use the following additional filters at the top right of the dashboard: Filter Name Description View Activities?  Show or hi

Keyword Detection

Published June 17th, 2024 by Michelle Henley

Use Case: Organizations need to monitor for high-risk keywords or phrases that may indicate non-compliant or suspicious activities. For example, if an employee submits an expense report with the phrase "cash gift" in the comments section, it could suggest improper or unauthorized spending that requires further review. The Keyword Detection risk anal

High-Risk Merchant Type

Published June 17th, 2024 by Michelle Henley

Use Case: Merchant Category Codes (MCCs) are four-digit codes assigned by credit card networks to classify merchants based on the primary type of goods or services they provide. Certain MCCs are considered high-risk due to their association with increased potential for fraud, regulatory violations, or reputational harm. Examples of high-risk MCCs in

Updating/Changing the Submitter Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

If the submitter needs to be changed on a request after it's already been submitted, but not yet fully approved, please contact your organization's Request Administrator. Click here if you are a Request Administrator and need instructions on how to reassign a submitter.

Why can't I see the task tab of the Actions Items table even though I have a task assigned to me?

Published May 22nd, 2024 by Michelle Henley

The Tasks tab on the Action Items table is privilege-based.  To see the Task tab within the Action Items table, the user must have either Create Task, View Task Page, Edit All Tasks, and/or View all System Tasks privilege(s). If the user does not have one of these privileges, they will not see the Task tab on the Action Items table even if assigned

Screening

Published August 16th, 2023 by Michelle Henley

Use Case The Lextegrity application integrates with select screening partners via API to help meet clients due diligence screening obligations to search sanctions, watchlist, PEP and adverse media sources.  Screening enables tenants to screen the recipients within the request or outside of the request.    Key Features Integrates with screening provi

TPDD Updating/Changing Submitter(s) Post Submission - Approved Request

Published October 11th, 2022 by Michelle Henley

You cannot change the submitter once your request is approved. Contact   support@lextegrity.com  if a request is fully approved and the submitter needs to be changed.   

What counts as Screening "Hits"?

Published July 11th, 2023 by Michelle Henley

Both RDC and LSEG (fka Refinitiv) count screening “hits” in production environments as outlined below.    Type Screening Trigger Counted as a New Screening Hit Not Counted as a New Screening Hit In-Request Screening A party is screened for the first time within a request X   In-Request Screening A party is re-screened within the same request or a su

External Portal

Published November 19th, 2024 by Michelle Henley

If it's your first time using the External Portal, click New User? Create an Account Note: Depending on your organization's configuration, optional or required fields may be different from what's pictured below.  On the next screen, enter your information, then click Create.  The system will send a verification code to the email address you entered

Recipient Types

Published August 16th, 2023 by Michelle Henley

Use Case Different organizations engage with different types of individuals as part of their ongoing operations. In our system, we offer different recipient type categories to help companies classify recipients for purposes of payment restrictions and to support their policies and procedures related to the type of individual or organization being en

How does Veeva integration work for FMV Profiling requests?

Published July 11th, 2024 by Michelle Henley

When a submitter creates a new FMV profiling request for an HCP, the Full Name search automatically pulls the HCP's data from the Veeva API instead of internal master data. T he search will begin to load results right after the first character is entered. The search results display 25 records per page, with the possibility to navigate between pages.

Release Notes - Compliance Monitoring

Published November 13th, 2024 by Michelle Henley

Link to Full Release Notes Summary of Contents Case IQ Release Notes v4.4x.pdf ● New & Improved: ○ Reminder Emails Limited to Top 15 Items per Section  ○ New Alcohol Detection Analytic for Employee Spend Domain ● Reporting Insights: ○ Task Last Updated Date ○ 2024 CMS Data Now Available in Transparency Review Dashboard  Case IQ Release Notes v4.

Expedited Payments

Published June 25th, 2024 by Michelle Henley

Description Identifies expedited transactions, by comparing the variance in days between payment & vendor invoice date, payment & vendor invoice receipt date, and purchase order creation & vendor invoice date Domain(s) Vendor Analysis Type Flag Focus Area Timing Score Methodology Items are scored using the days variance between a combina

How do I export or download data from Reporting Insights?

Published August 30th, 2023 by Michelle Henley

Several icons are located at the bottom of each dashboard. See more information on these options and how they work in the chart below. Click to enlarge icon images.  Icon Description Undo the last action.  Redo the last change you removed with the undo button. Reset the entire dashboard back to the default state. Not currently used, as all data refr

Reporting Insights - How to Delete Old Version of Insights Cookie in Chrome

Published April 16th, 2024 by Michelle Henley

In April 2024, our team upgraded our server for Reporting Insights. After the update, Chrome users may experience an isolated login issue within Reporting Insights. This issue is due to their browser displaying an old cookie specific to the old version, which does not get automatically removed.  To fix the issue, the user must delete the old cookie.

Updating Recipient(s) Post Submission - Approved Request

Published October 7th, 2022 by Michelle Henley

Once a recipient(s) is approved, the following actions are possible: Update an Approved Recipient(s) Recipient(s) can be updated by either method outlined below:  Click the Gray Icon containing three dots next to the recipient you want to update and click Update .   Select the Checkbox next to the recipient name and click Update from the action bar

Submitter Summary Dashboard

Published October 25th, 2022 by Michelle Henley

Submitter Summary Dashboard tracks: Submitter Count by Submission Date Submitter Count by Activity Status Submitter Count by Activity Type Submitter Count by Party Type Submitter Count by Request Type Submitter Count by Submitter Country and Activity Type Submitter Count by Party Country and Activity Type Submitter Count by Transaction Country and A

Superior in Attendance

Published June 17th, 2024 by Michelle Henley

Use Case: The Superior in Attendance risk analytic identifies expenses where the employee's expense report approver, direct manager, or someone in their supervisory chain is listed as an attendee. This analytic flags transactions that may present a conflict of interest, ensuring closer scrutiny of expenses involving higher-level employees. It is con

Transaction Inbox Settings

Published May 13th, 2024 by Michelle Henley

The Transaction Inbox displays transactions with a Risk Score and/or AI Confidence equal to or greater than the thresholds configured. Transactions Inbox Settings is where your administrator can configure the various settings, including these thresholds.    How to Access Transaction Inbox Settings To access Transaction Inbox Settings, click Admin in

Company Policy FAQ

Published August 8th, 2023 by Michelle Henley

This knowledge base is a user guide for how to use the Lextegrity's Gateway system.  If you are looking for your organization's policy for any of the following keywords, we suggest checking the FAQ section of the Gateway, which will be specific to your organization.  Note: If you cannot find information regarding your organization's specific policie

Third-Party Profile Card

Published February 27th, 2023 by Michelle Henley

Once a new Third-Party is used in a Third-Party Management (TPM) request or added to Master Data Management by a Master Data Admin, data regarding the Third-Party is saved to a Third-Party Profile card. If the Third-Party is first used in a request, some of the data is stored to master data at the time the request is submitted and other information

Transparency Review Overview

Published July 22nd, 2024 by Michelle Henley

Transparency Review enables stakeholders to navigate CMS Open Payments data , which is a robust dataset consisting of transactions that describe the financial relationships between drug and medical device companies (referred to as "reporting entities") and certain health care providers (referred to as "covered recipients"). These relationships may i

Cross- Border Transactions

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions based on the combination of location attributes as defined by within rules Domain(s) Vendor Analysis Type Flag Focus Area Location Score Methodology The associated risk for the location collection Default Scoring Criteria Importance: 2 (default) Enabled: True (default) Risk Result Default Value Notation Weak N/A -

Tasks Dashboard

Published June 29th, 2023 by Michelle Henley

How Do I Access Insights for Tasks? If you have the View Insights privilege, you will see the Insights link in the left navigation menu. On the Insights page, click the Tasks tile. Tasks Dashboard tracks:  Tasks by Category Tasks by Status Tasks by Due Date (In Progress Only) Task Listing Click the Hamburger Icon in the top right of the dashboard to

Screening Dashboard

Published November 7th, 2023 by Michelle Henley

How Do I Access Insights for Screenings? If you have the View Insights privilege, you will see the Insights link in the left navigation menu. On the Insights page, click the Screening tile. Note: only the latest screening results are shown in the Screening dashboard. If party was previously screened, and no match selected, then the party is rescreen

Reassigning Approver(s)

Published October 7th, 2022 by Michelle Henley

Admins with the Reassign Approvers privilege, can reassign Approvers on any request that's In Progress.  Note: Requests with a status of Draft, Completed, or Canceled cannot be changed.  Note: Approvers can only be reassigned if they have not yet taken action. If an approver has already approved, they cannot be reassigned. Note: The approver can be

Review History

Published April 30th, 2024 by Michelle Henley

Review History Every review includes a detailed history of its creation, updates, reassignments, and other review actions. Review history can be viewed by clicking the Clock Icon located in the Review Details box.   Actions taken by reviewers, collaborators, and admins for this review are shown. A timestamp is included for when the action was taken,

Reviewer Collaborators

Published May 17th, 2024 by Michelle Henley

Reviewer collaboration allows the assigned reviewer to add and/or remove additional reviewer(s). Once another user is added as a reviewer, they can take all the same actions on the review as the original reviewer. Collaborators can add/remove additional collaborators to the review.   How to Add a Collaborator Click the Share button displayed in the

Questionnaires

Published September 15th, 2023 by Michelle Henley

Use Case Lextegrity provides standard questionnaires, by request type, that have each been carefully crafted by former in-house compliance and audit professionals. The questions have been deliberately chosen to prevent and detect risk, gather as much data as possible, enhance user experience, and optimize system behavior.  Wording for these question

Approver Confirmation Modal

Published September 20th, 2023 by Michelle Henley

The approver confirmation modal is the pop-up box that comes up once an approver clicks to either approve, reject, or request additonal information on a request.  Customers have the option to add different text to the approver confirmation modal by request type, approver steps, and/or by specific approver actions. Use Case In certain situations, cus

Info Icons

Published September 19th, 2023 by Michelle Henley

Use Case By adding Info Icons to a question, support category button, or add recipient button, users are able to easily access detailed assistance about a particular question or aspect of the request.    Text Box When a user clicks on an Info Icon a popup box will open. Customers can choose which questions to add info icons and Where the Icons are p

Cash Reimbursement Ratio

Published June 14th, 2024 by Michelle Henley

Use Case: Monitoring the proportion of cash reimbursements compared to other payment methods is crucial for detecting potential non-compliance or policy violations in employee expense reporting. A high cash reimbursement ratio may indicate excessive use of cash, which can pose risks. The Cash Reimbursement Ratio analytic flags employees whose cash r

How to Submit a New Request to Provide Political Contributions

Published January 12th, 2023 by Michelle Henley

Navigating the System After Entering the Approval & Disclosures section of the system, click on the corresponding tile to Provide Political Contribution . Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Clicking the Provide Political Contribution t

External Funding (Grants, Sponsorships, Donations & Exhibits)

Published August 15th, 2023 by Michelle Henley

Use Case External Funding request type is used to seek pre-approval to provide funding to an entity in the form of a corporate sponsorship, donation, grant or display fee.  Used in scenarios where a funding request is initiated internally in the company.  Note: Currently, External Funding requests does not have an external facing module where organi

Approving Conflict of Interest Disclosures

Published July 29th, 2022 by Michelle Henley

An Approver is a user responsible for reviewing, and taking action on, requests. Approvers are organized in Approver Groups that are defined by your organization during the initial implementation process.  Note: Depending on your organization's specifications during the onboarding process, your environment may look different from the screenshots bel

TPDD Updating/Changing Submitter(s) Post Submission - In Progress Request

Published October 11th, 2022 by Michelle Henley

If the submitter needs to be changed on a request after it's already been submitted, but not yet fully approved, please contact your organization's Request Administrator. Click here if you are a Request Administrator and need instructions on how to reassign a submitter.  

Transaction Inbox - Aggregate View

Published October 23rd, 2024 by Michelle Henley

The Aggregate View provides users with a comprehensive summary of transaction data based on specific categories. This article will guide you through how to access and use this feature.   From the Transaction Inbox screen, click the Aggregate button located above the table between Configure and Export.  The Aggregate View modal will open.  The data s

Ad-Hoc Subject Monitoring

Published June 26th, 2024 by Michelle Henley

Description Identifies transactions for recipients specifically identified for additional monitoring Domain(s) HCX Analysis Type Indicator Focus Area Setting Score Methodology The associated risk for the recipient Default Scoring Criteria Importance: 5 (default) Enabled: True (default) Risk Result Default Value Notation Weak Not Set Specific subject

Why are Deleted requests still shown in View All Requests?

Published October 10th, 2022 by Michelle Henley

Draft Requests that are deleted (i.e., those that are saved and subsequently deleted before submission) will now be displayed in the View All Requests table with a new Deleted status.  This enhancement was made to provide Request Admin users the ability to review and access deleted requests. This is intended to provide increased access to informatio

COI (Conflict of Interest) within an Campaign

Published July 3rd, 2024 by Michelle Henley

  The system will automatically link a user's previous Conflict of Interest (COI) disclosures to their campaign disclosure; AND/OR Based on a submitter's answers to the Annual Conflict of Interest (ACOI) questionnaire, the user may need to disclose a new COI.  Previous COI disclosures that are linked may require review before the user can submit the

Per Attendee Cost

Published June 17th, 2024 by Michelle Henley

Use Case:  Monitoring per-attendee costs for meals and entertainment is crucial for organizations to ensure compliance with expense policies and prevent excessive spending. High per-attendee costs can signal potential misuse of company funds or non-compliance with established guidelines. The Per Attendee Cost analytic compares the per-attendee cost

Engagement Overview Dashboard

Published October 25th, 2022 by Michelle Henley

The Engagement Overview Dashboard is used to track the following: Request Count Completed Requests Pending Requests Completed with Conditions Third-Party Count Third-Party Type Risk Result by Area Risk Result by Criteria Country Type  Third-Party Listing Clicking the Hamburger Icon in the top far left-hand corner of the dashboard will open additiona

Anomaly Detection

Published June 24th, 2024 by Michelle Henley

Description Identifies anomalous transactions according to the transaction's value relative to a historical period of related transactions (1 year). Related transactions are those of the same type (e.g., purchase order, non-purchase order, downpayment) and nature (e.g., fixed asset, inventory, gl account group). Domain(s) Vendor Analysis Type Contex

Campaign Overview for Admins

Published March 15th, 2023 by Michelle Henley

The Campaign feature allows for the bulk assignment of a form to a defined group of users that must be completed and returned. This is primarily used to collect specific data from users, many times in the form of the annual certification, e.g., COI, Policy, Code of Conduct, etc.     Campaign Privileges    The following privilege is only needed to vi

Data Not Visible in Reporting Insights

Published April 10th, 2024 by Michelle Henley

I have the View Insights privilege, but why can't I see data in Reporting Insights? When users are first given the View Insights privilege, they will not be able to view data until the next refresh cycle is complete.  Reporting Insights is updated twice a day at 13:15 PM UTC and 1:15 AM UTC / 8:15 AM ET and 8:15 PM ET.

Submit Multi-Recipient Request Configurations

Published December 14th, 2023 by Michelle Henley

Use Case  Gives business users capability to get a head start on an engagement by submitting the activity details for approval, without specifying the recipients and the type of support they will receive.     Configurations/Things to Know Standard configuration for multi-recipient request types (Engage a Consultant or Providing Gifts, Travel, or Hos

High-Risk Subject Classification

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions affiliated with certain high-risk third parties based on their classification Domain(s) Vendor Analysis Type Indicator Focus Area Third-Party Risk Score Methodology The associated risk for the classification Default Scoring Criteria Importance: 3 (default) Enabled: True (default) Risk Result Default Value Notation

TPDD - Updating Request Activity Post Submission - In Progress Request

Published October 11th, 2022 by Michelle Henley

As long as your request hasn't been approved, you can still update your request information by following the steps outlined below: First, click Update Activity in the top right-hand corner of the request. An Update  Request pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clicking Confirm in the Upd

Conflicts of Interest - Vendor to Employee Details

Published June 25th, 2024 by Michelle Henley

Description Identifies transactions which are associated with a vendor where that vendor has attributes that match an employee's attributes from the employee master file. The following fields are compared: vendor name to employee name, and vendor address to employee address. Domain(s) Vendor Analysis Type Indicator Focus Area COI Score Methodology M

How to Edit, Activate/Inactivate, or Delete a Policy

Published April 8th, 2025 by Michelle Henley

From the Policy Management screen, you can easily update an existing policy or deactivate it if it’s no longer needed.   Editing a Policy Step 1: Navigate to Admin → Access Management → Policy Management. Step 2: Find the policy you want to update from the list. Step 3: Click on the Policy Name. This will open the full policy setup screen.   Step 4:

Editor Collaboration

Published October 25th, 2022 by Michelle Henley

Editor Collaboration allows for the submitter of a request to share and edit a request with another user(s).   Note: Once another user is added as a collaborator of a request, that user has the ability to edit the request.  Only the original request creator can add collaborators and submit the request for approval. If a collaborator needs to submit

Complete Guide to Tasks

Published August 13th, 2022 by Michelle Henley

Admin Information for Tasks Task Privileges  Users must have the correct privilege (s) assigned to view and/or create tasks within the system.  The following privileges are related to tasks. To add, remove, or modify privileges please contact the User Admin for your organization.  Privilege Name Description Create Tasks Gives user ability to see the

Creating and Assigning Tasks

Published May 21st, 2024 by Michelle Henley

How to Create & Assign a New Task (without a Request ID) First, click on Tasks from the left navigation menu.  Note: Users must have the View Tasks Page privilege to see the task link in the left navigation menu. To add, remove, or modify privileges please contact the User Admin for your organization.  Next, click Create Task.  The Create Task m

Ad-Hoc Subject Monitoring

Published June 13th, 2024 by Michelle Henley

Use Case: Organizations often need to apply enhanced monitoring to individuals or entities who pose a higher risk due to previous policy violations or suspicious activities. For example, if an employee was previously flagged for excessive travel expenses or frequent out-of-policy spending, ongoing monitoring can help detect future questionable trans

Approval Flow

Published September 15th, 2023 by Michelle Henley

Use Case Each request submitted in the application can be routed for a series of approvals. Approval workflow helps organization identify the approvers that should review a request before it is fully approved. Click here for more information on an Approval Flow and how it works once it's configured.      Things to Know The Approval workflow is seque

How to resend a DDQ to a new Third-Party Contact

Published March 28th, 2023 by Michelle Henley

The instructions below explain how to change a request to a completely different Third-Party. DDQs can be resent to a new Third-Party on requests that are both In Progress or Approved status.  Note: If you need to change the email address for an existing Third-Party please see: How do I change the email address for a Third-Party contact?   To change

Add Files Tab

Published April 11th, 2024 by Michelle Henley

The Add Files tab allows anyone with access to a request to easily upload files to a request.    Once a request has been submitted, users can access Add Files by clicking on the tab.  Note: All users who have access to the request can access the Add Files tab and upload files. This includes the submitter, approver(s), collaborator(s), and any admin

How do I add an employee as a recipient to a GTH request?

Published August 8th, 2023 by Michelle Henley

Internal employees can not be added to 'Provide a Gift, Travel, or Hospitality' requests as recipients.  The recipient search pulls from Master Data → Individuals → Third-Party and Master Data → Individuals → Other. Therefore, if a submitter tries to add an employee to a GTH request, the " Email Address is Associated with Another Individual " error

How to Submit a Request for FMV Profiling

Published September 12th, 2022 by Michelle Henley

The overall objective of this feature is to automate the process of determining and assigning an FMV rate to an individual (HCP and non-HCP) in the system.   Note: Depending on your organization’s specifications during our onboarding process the wording of tiles may vary. The instructions below are meant as a general guideline only.   FMV Rates/Serv

Reassigning a Task

Published May 21st, 2024 by Michelle Henley

By default, users with the Task Admin role have the privileges to Create Tasks and Edit all Tasks. To add, remove, or modify privileges please contact the User Admin for your organization. Who can reassign tasks? Status Assignee Assignor Task Admin In Progress X ✔  ✔  Completed X ✔  ✔  Canceled X ✔  ✔  To reassign the task, click the Oval Icon in th

Receipt Image Check

Published June 17th, 2024 by Michelle Henley

Use Case: Ensuring that employee expenses are properly documented is essential for maintaining compliance and accuracy in expense reporting. Expenses without physical proof, such as a receipt, can raise concerns about the legitimacy of the transaction. The Receipt Image Check risk analytic uses OCR (Optical Character Recognition) technology to read

How do I save my request as a draft or delete it?

Published October 10th, 2022 by Michelle Henley

There are two ways that a user can save a request as a Draft.  The first way is to click on Back in the very top left-hand corner of the request.  A pop-up box will open. The submitter has the option to Exit without Saving, Continue Editing, or Save as Draft.  Clicking Save as Draft will return the user to the Approvals & Discloses landing page.

Introduction to Compliance Monitoring in the Integrity Gateway for Legacy Users

Published June 3rd, 2024 by Michelle Henley

We are excited to welcome Compliance Monitoring users to the Integrity Gateway! This article is intended to guide users through a selection of improvements and new features for Compliance Monitoring.   Powerful Management of New Transactions and Reviews Transaction management and reviews are now easier and more flexible to manage. Transactions are f

Risk Analysis Distribution Dashboard

Published June 28th, 2024 by Michelle Henley

The Risk Analysis Distribution Dashboard provides a high-level view of transactions in the context of their risk score distribution and the specific analyses generating the risk results, categorized by Weak, Moderate, or Strong criteria.  Notes:  It is always recommended to view a single domain (employee, vendor, hcx) at any given time.  This will i

Risk Analysis Results Dashboard

Published June 28th, 2024 by Michelle Henley

The Risk Analysis Dashboard offers a comprehensive overview of transactional data that is visualized and categorized by assigned risk scores.    Visualization Feature Set: The dashboard offers data visualization features designed to enable intuitive and insightful interaction with the risk data: Filtering: Users can apply a range of default filters

Subject Profile Dashboard

Published June 28th, 2024 by Michelle Henley

The Subject Profile Dashboard provides a detailed overview of a specific subject’s (e.g., vendor or employee) transactional behavior and risk profile. Users can filter by subject, view spending trends, analyze transaction types, and compare spending patterns to similar entities. It helps quickly identify outliers or risky patterns, offering a compre

Aggregate Subject Risk Dashboard

Published June 28th, 2024 by Michelle Henley

The Aggregate Subject Risk Dashboard delivers actionable insights by offering a detailed and comparative view of subjects' risk profiles. By leveraging metrics such as total spend, transaction volume, and risk results, organizations can: Quickly identify subjects with disproportionate risk compared to their peers. Drill down into specific subjects t

Transaction Detail Dashboard

Published June 28th, 2024 by Michelle Henley

The Transaction Detail Dashboard allows users to refine the data to focus on specific regions, amounts, or subjects, enabling targeted risk management and investigation. The ability to view transaction-level risk scores and monitoring results provides clear insights into where attention is most needed, ensuring effective oversight and compliance adh

Geospatial Risk Dashboard

Published June 28th, 2024 by Michelle Henley

The Geospatial Risk Dashboard is specifically designed to visualize risk rankings for countries around the world using geographic heat maps. These maps and metrics reflect various risk factors, including aggregate risk scores derived from continuous monitoring of your organization's transactional data.  Notes: It is always recommended to view a sing

Automated Approver Collaborators

Published August 18th, 2023 by Michelle Henley

In cases where an original approver is unavailable or out of office, users and user admins have the ability to assign an approver collaborator to their pending requests with an end date. You can add any active user as an automated approver collaborator, meaning that they do not need to be an approver or have an approver role. Once a user is set as a

Limits

Published August 16th, 2023 by Michelle Henley

Use Case Implementing limits within the application allows companies to set threshold amounts based on company's policies and procedures. Limits can be set based on the type of support that is being provided, the location where the support is being provided, and/or type of organization or individual being provided support.   Key Features Provides bu

How to Submit a New Conflict of Interest Disclosure

Published July 17th, 2022 by Michelle Henley

Starting the Disclosure First enter the Approval & Disclosures section of the system by clicking on Approvals & Disclosures in the left navigation pane or the corresponding tile on the right.  Note: Depending on your organization’s specifications the wording of tiles may vary. The instructions below are meant as a general guideline only.   N

Process Summary Dashboard

Published October 25th, 2022 by Michelle Henley

The Process Summary dashboard provides information about the approval process and can help identify approval steps that are stuck with an approver and can help identify opportunities to improve the approval workflow.     Name Definition Turn Time The total amount of time it takes to complete the approvals for a request from the initial submission da

Approving Requests to Provide Donations and Sponsorships

Published August 24th, 2022 by Michelle Henley

An Approver is a user who is responsible for reviewing the requests that are submitted for their review and then take an action on them. Approvers are in Approver Groups that are defined by your organization during the initial implementation process. Note: Depending on your organization's specifications during the onboarding process, requests and di

Recipient Watchlist Check

Published June 26th, 2024 by Michelle Henley

Description Identifies recipients who might be on a public watchlist, detected in a variety of ways, including name, address, and name & address combined. The following watchlists are utilized: US Dept of Treasury - Specially Designated Nationals List, US Dept of Treasury - Consolidated Sanctions List, and U.S. General Services Administration -

How to Submit a New Request to Provide Donations and Sponsorships

Published August 22nd, 2022 by Michelle Henley

Navigating the System After Entering the Approval & Disclosures section of the system, click on the corresponding tile to Provide Donations and Sponsorships. Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Searching for a Party Clicking the Provide

Aged Invoice (Paid)

Published June 24th, 2024 by Michelle Henley

Description Identifies aged payment items (i.e., invoices that have a long variance between the invoice receipt date and the payment date) Domain(s) Vendor Analysis Type Flag Focus Area Timing Score Methodology The days variance between invoice receipt date and payment date Default Scoring Criteria Importance: 4 (default) Enabled: True (default) Ris

Updating Recipient(s) Post Submission - In Progress Request

Published October 7th, 2022 by Michelle Henley

If your recipient(s) are not yet approved, you can submit updates by either method outlined below:  Click the Gray Icon containing three dots next to the recipient(s) you want to cancel and click Update .   Select the Checkbox next to the recipient(s) name and click Update from the action bar that will appear above the recipient table.  A Update Rec

Review Workflow

Published April 29th, 2024 by Michelle Henley

The Transactions Inbox displays all transactions that meet the thresholds set by your administrator (see Risk Score Threshold and AI Confidence Score ). By default, all transactions start with an “Unassigned” status.  Once a user has determined that a transaction needs further review and clicks Create Review, the transaction will enter the Review Wo

Duplicate Spend Detection

Published June 14th, 2024 by Michelle Henley

Use Case: Organizations need to prevent duplicate expense submissions to avoid overpayments and ensure compliance with company policies. Duplicate transactions may occur unintentionally or as part of fraudulent activity. The Duplicate Spend Detection risk analytic uses a list-based approach, where predefined rules identify potential duplicate expens

How to Create a New Party (Organization) within a Request

Published October 7th, 2024 by Michelle Henley

A new party refers to an organization that is created through the Add Party modal in the system.  It specifically applies to parties that do not already have a record within master data.    If the organization you are adding to the request is not populated in the dropdown list from the Name field, click Add Organization. The Add Party modal will ope

Process Summary Dashboard

Published October 25th, 2022 by Michelle Henley

The Process Summary dashboard provides information on your approval process to help identify opportunities to improve the approval workflow or any approval steps that are stuck with an approver. Note: while the rest of the Integrity Gateway displays timestamps based on your browser location, timestamps in Reporting Insights are in UTC. This means th

How do I fix my name in the system if it's misspelled?

Published August 10th, 2023 by Michelle Henley

If your name (not your email address) is misspelled in the system, it must be corrected in the HR file. Correcting the name in Master Data will not work as it will be overwritten with the incorrect information in the next HR file. To correct the HR file, we suggest checking the FAQ section of the Gateway for a contact, which will be specific to your

Canceling Support Categories Post Submission - Approved Request

Published October 8th, 2022 by Michelle Henley

To cancel a support category, click the Gray Icon containing three dots next to the category you want to cancel and click Cancel .  A Cancel Category pop-up window will come up. The submitter will be required to enter comments and click Confirm . By clicking Confirm in the Cancel Category pop-up window, the system will:   Keep the recipient(s) in Ap

Definitions of Standard Master Data Fields (Individuals)

Published December 14th, 2022 by Michelle Henley

Below are the standard fields shown within Master Data → Individuals .  Note: These are all the fields that are displayed when editing or adding an individual. When viewing an individual only the completed fields will be displayed.    Type: Description Individual Type Employee (can only be added through HR data import), Third Party, Other Contact De

Email Reminders

Published December 22nd, 2022 by Michelle Henley

Emails get lost and users sometimes need reminders that there are actions pending from them. A summary reminder email will allow the user to holistically see all the items pending their action and quickly access the system to take action on them   When are emails sent? Reminder emails are sent every Monday & Wednesday at 7:00 am UTC  to notify u

How to Cancel a Conflict of Interest Disclosure

Published April 11th, 2023 by Michelle Henley

Conflict of Interest disclosures with an In Progress status can be canceled by the submitter by following the instructions below.  Note: If your COI is already in a completed status, such as Cleared, and you wish to cancel it, you can put the disclosure back to In Progress by clicking the Oval in the top right corner and clicking Update Disclosure.

How to Update a Conflict of Interest Disclosure

Published April 11th, 2023 by Michelle Henley

Conflict of Interest disclosures with a status of In progress, No Conflict, or Cleared can be updated by the submitter by following the instructions below.  Rejected Conflict of Interest disclosures cannot be updated, but they can be retired by following the instructions found in this article: How to Retire a Conflict of Interest Disclosure . Cancel

Engagement Risk Areas, Risk Score, & Risk Level

Published October 4th, 2022 by Michelle Henley

E ach engagement created with a Third-Party within the Third Party Management (TPM) product is scored based on the responses to the questions in the Business Rationale Questionnaire (BRQ) and Due Diligence Questionnaire (DDQ).  Note: Depending on your organization’s specifications during our onboarding, variations in how Risk Scoring works for your

How do I add a new user to the system?

Published January 25th, 2023 by Michelle Henley

How do I add a new user to the system? New users for the Gateway are added to the system by your organization through SSO (Single Sign-On). If you are unsure of how to add a user to SSO, please check your organization's FAQ section or contact your User Admin .    How do I add a new user and change their privileges?  Once they have been added to the

Ad-Hoc Subject Monitoring

Published June 24th, 2024 by Michelle Henley

Risk Perspective Allows for specific risk augmentation to parties with a known risk factor (e.g., have had compliance issues recently/in the past, possibly discovered through other compliance programs like a hotline, partnership with the business, or risk assessments).  Can be utilized to add/remove higher-risk third parties.  In line with governmen

Aggregate Spend & Aggregate Count

Published August 16th, 2023 by Michelle Henley

Aggregate Analysis functionality works by tracking contextual information about the aggregate amount and/or frequency of support provided to an individual recipient over a period of time, beyond the value of a single request. Tracking the aggregate analysis over time can mitigate the risk of bribery, corruption, or even the appearance of impropriety

Login via SSO

Published September 27th, 2022 by Michelle Henley

If your organization uses SSO (Single Sign-on) you must login through SSO, which is the on the left side of the login screen. The right side of the login is used for external users who do not have access to SSO Please contact your organization's User Admin if you are having issues or questions about logging in through SSO. 

Conflict of Interest Disclosures

Published August 16th, 2023 by Michelle Henley

Use Case Conflict of Interest Disclosure is used to request advice on whether a situation presents a potential conflict of interest.   Key Features Conflict of Interest Disclosure only has one section that covers all the details of the conflict .  Things to Note • Submitting A Business user has the capability to choose from a wide variety of conflic

How to Create a New Party (Individual) within a Request

Published October 7th, 2024 by Michelle Henley

A new party refers to an Individual or Organization that is created through the Add Party modal in the system.  It specifically applies to parties that are not HCPs added through Veeva or those that already have an existing record in master data.   Click Add Recipient. Next, select the Recipient Type from the dropdown menu.  Note: Each recipient typ

How to Submit a New Request to Provide Gifts, Travel, or Hospitality

Published July 9th, 2022 by Michelle Henley

Starting the Request After Entering the Approval & Disclosures section of the system, click on the corresponding tile to Provide Gift, Travel, or Hospitality. Note: The wording of tiles may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only. Clicking the Provide Gift, Travel, or Hos

TPM Program Metrics Dashboard

Published October 25th, 2022 by Michelle Henley

TPM Program Metrics Dashboard is used to track the following: Request Count Completed Requests Pending Requests Completed w/ Conditions Third-Party Count Volume Volume Over Time Volume by Status Third-Party Listing Clicking the  Hamburger Icon in the top far left-hand corner of the dashboard will open additional filters that can be applied such as:

HR Integration

Published July 6th, 2023 by Michelle Henley

  File Format, Upload Process and Update Frequency Lextegrity expects to receive HR data in a .csv or .psv file extension with UTF-8 encoding only file following the format below. A one time full HR file should be shared first, which includes all employees (active and terminated), followed by daily delta files. Column headers provided with each file

User Management

Published July 13th, 2022 by Michelle Henley

Within Access Management and User Management, user admins can view and/or edit roles and privileges assigned to each user. Note: The wording of tiles during our onboarding process may vary depending on your organization’s specifications. The instructions below are meant as a general guideline only .   To access User Management, click Admin in the le