How often is Service Desk monitored?
Written by Mandi Kleinmeyer
Updated at December 18th, 2024
How Often is the Service Desk Monitored?
Our Service Desk is available 24/7 to submit requests; however, it is only monitored during business hours and non-US holidays.
Hours
Monday - Friday 9:00 am-6:00 pm Eastern Time
Holiday Calendar 2023-2024
| Winter Break | December 24th - December 31st, 2024 |
| New Year's Day | January 1st, 2025 |
| Martin Luther King Day | January 20th, 2025 |
| President's Day | February 17th, 2025 |
| Memorial Day | May 26th, 2025 |
| Juneteenth | June 19th, 2025 |
| Independence Day | July 4th, 2025 |
| Labor Day | September 1st, 2025 |
| Thanksgiving Day | November 27th, 2025 |
| Day After Thanksgiving | November 28th, 2025 |