Users can submit a support ticket in two ways: by emailing our support team or by using the support portal. All users can create a ticket via email, while only named users have access to submit requests through the portal.

1. Send an email to support@lextegrity.com
2. Accessing the Portal
   • To use the Customer Support Portal, you must be a named user with authorized access. If you do not have access yet, please contact your system administrator to be added as a named user. 
   • Portal URL: https://caseiq.my.site.com/caseiqsupport/s/ 

     

Opening a Support Case 

1. Log in to the portal and locate the Support icon. Click on it to begin the process of opening a new case.
2. The Support icon will direct you to a Contact Support form. You must complete the two required fields. Please ensure the information you provide is clear and accurate to help our support team resolve your issue efficiently. 

3. If you have relevant documents, screenshots, or other files that may assist in resolving your case, use the attachment feature to upload them along with your submission. 
4. Once all required information is entered and any attachments are added, click the submit button. You will receive a confirmation message on the portal indicating your case has been submitted.
5. After submitting your support case, a confirmation screen will appear. This serves as verification that your case has been received by the support team.