Effective February 1, 2026, we’re improving how you connect with our Support team. Lextegrity support requests will soon be managed through Service Cloud, Case IQ’s unified customer support platform.

This change will simplify case management and align Lextegrity customers with the same modern tools used across Case IQ’s suite of products.

💡 What’s Changing

We will be retiring the Lextegrity Support Desk (LSD) and moving all new support case intake to Service Cloud.

From February 1 onward:

• Email Support: You can continue to submit new support requests by emailing support@lextegrity.com — no change required! (Behind the scenes, your request will now be handled through Service Cloud.) Responses and case updates will come from Salesforce instead of Atlassian.
• Portal Access: Users who prefer to log cases through a portal will receive instructions for the new Service Cloud portal. Submitting a new case will be just as simple — you’ll enter a title and description of your issue, just like before.
• Admin / Super User Access: Admins and designated super users will receive Community Portal licenses, which provide access to view all cases for their organization.(Licenses are limited, so each account will typically have one assigned user with this access.)

🔒 Access and Transition Details

• You will continue to have access to view existing tickets in the Lextegrity Support Desk until they are resolved.
• No new tickets can be created in LSD after February 1, 2026.
• All new cases should be submitted through Service Cloud — either via email or the new portal.
• To maintain security and reduce spam, portal access will be provided only to known, verified users who have recently submitted cases.

💬 What You Need to Know

This update should not cause any major disruption.

You’ll still reach us the same way — and our team will continue to deliver the same high-quality support you’ve come to expect.

If you experience any issues accessing your cases, logging into the new portal, or have general questions about the change, please contact your Customer Success Manager (CSM) for assistance.

❤️ Thank You

We appreciate your patience and partnership as we transition to Service Cloud.

This upgrade allows us to serve you more efficiently, provide clearer communication, and ensure all Lextegrity customers benefit from the same streamlined support experience used across Case IQ products.

Lextegrity Support Team

support@lextegrity.com

www.lextegrity.com