Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • User Guides
  • Approvals & Disclosures
  • Tasks

Creating and Assigning Tasks

Written by Michelle Henley

Updated at May 23rd, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Home
  • User Guides
    Approvals & Disclosures Third-Party Management Compliance Monitoring
  • Integrity Gateway Configuration Guide
    Approvals & Disclosures Request Types Configurable Components FAQ
  • Service Desk FAQ
  • Release Notes
    Release Notes - Approvals & Disclosures/ Third Party Management Release Notes - Compliance Monitoring
  • Roadmap
+ More
  • User Guides

    • Integrity Gateway Configuration Guide

      • Service Desk FAQ

        • Release Notes

          • Roadmap

            How to Create & Assign a New Task (without a Request ID)

            First, click on Tasks from the left navigation menu. 

            Note: Users must have the View Tasks Page privilege to see the task link in the left navigation menu. To add, remove, or modify privileges please contact the User Admin for your organization. 

            Next, click Create Task. 

            The Create Task modal will open. 

            If the Task Assigner and Assignee are the same person, the details field will change to an Assignee Response field. However, if the Task Assigner differs from the Assignee, the details field will be called Details.

            Related Party is optional, but to select a party, begin typing in the Related Party field and choose from the drop-down list. 

            Note: The Individuals and Organizations drop-down list is populated from master data. 

            When creating a task, a user can add attachments by clicking the Add File(s) button. 

            Uploaded files can be deleted before and after task submission by clicking on the Trash Can Icon next to the file you want to delete and then confirming your action by clicking Yes.

            Note: Multiple files can be uploaded for a single task, however, executable files or files larger than 50 megabytes cannot be submitted. 

            Both the assignor and assignee have the option to add Tags in the freeform text field. Tags will be saved in the drop-down menu for future use. 

            If the user is assigning the task to themselves, there is the option to Cancel, Save as Draft, Assign Task, or Complete. 

            However, if the user is assigning the task to someone else, there is the option to Cancel, Save as Draft, or Assign Task.

            Once Assign Task is clicked, the system will: a

            • Submit the task for review.
            • Send an email to the assignee.
            • Change the task status to In Progress.
            • Redirect the user to the main Tasks page. If the task was assigned to yourself you will see the task in the My Tasks tab. If the task was assigned to another user, the task will be visible in the My Tasks for Others tab.  
             

            How to Create & Assign a New Task (with a Request ID)

            Note: The following tasks are associated with viewing and/or creating tasks within requests. To add, remove, or modify privileges please contact the User Admin for your organization. 

            Privilege Name Description
            Create Tasks Gives user ability to see the Tasks link in the left navigation bar on the main Gateway landing page. Also, gives user ability to see the Tasks tab in the Action Items table. Gives user capability to create tasks in the system.
            Preview Request Tasks Gives user capability to preview all tasks in the Task table (created by other users) but not open details.
            View All Request Tasks Gives user capability to see and open the details for any task created in a request and assigned to any user.
            View My Request Tasks Gives the user the capability to see and take action on any task assigned to the user.
            View Tasks For Others Gives the user the capability to view tasks that are assigned to others. 

            To create a task associated with a specific request, you must first open the request you wish to link to the task. Then, from the View Request screen, click on the Tasks tab. 

            In the Tasks tab, click Create Task. 

            The Create Task modal will open. 

            If the Task Assigner and Assignee are the same person, the details field will change to an Assignee Response field. However, if the Task Assigner differs from the Assignee, the details field will be called Details.

            Related Party is optional, but to select a party, begin typing in the Related Party field and choose from the drop-down list. 

            Note: The Individuals and Organizations drop-down list is populated from master data. 

            When creating a task, a user can add attachments by clicking the Add File(s) button. 

            Uploaded files can be deleted before and after task submission by clicking on the Trash Can Icon next to the file you want to delete and then confirming your action by clicking Yes.

            Note: Multiple files can be uploaded for a single task; however, executable files or files larger than 50 megabytes cannot be submitted. 

            Both the assignor and assignee have the option to add Tags in the freeform text field. Tags will be saved in the drop-down menu for future use. 

            If the user is assigning the task to themselves, there is the option to Cancel, Save as Draft, Assign Task, or Complete. 

            However, if the user assigns the task to someone else, there is the option to Cancel, Save it as a Draft, or Assign  Task.

            Once Assign Task is clicked, the system will: 

            • Submit the task for review.
            • Send an email to the assignee. 
            • Change the task status to In Progress.
            • The task will be displayed along with any previously assigned tasks in the Task tab.
             
            delegating task management

            Was this article helpful?

            Yes
            No
            Give feedback about this article
            Print to PDF

            Related Articles

            • Tasks Dashboard
            • Complete Guide to Tasks
            • Reviewing Transactions

            Knowledge Base Software powered by Helpjuice

            Expand