Recipient(s) can be updated by either method outlined below: 

1. Click the Gray Icon containing three dots next to the recipient you want to update and click Update. 
2. Select the Checkbox next to the recipient name and click Update from the action bar that will appear above the recipient table. 

An Update Recipient pop-up window will come up. The submitter will be required to enter comments and click Confirm.

By clicking Confirm in the Update Recipient pop-up window, the system will:

• Change the request status from Approved to In Progress.
• Change the recipient(s) status from Approved to Update Pending. 
• Send an email to the current approver(s) notifying them that the recipient(s) is being updated by the submitter.

Once all updates are complete, you will need to resubmit any recipient(s) that are in Update Pending status that you wish to have approved. 

Recipient(s) can be resubmitted for approval by either method outlined below: 

1. Click the Gray Icon containing three dots next to the recipient you want to submit and click Submit. 
2. Select the Checkbox next to the recipient name and click Submit from the action bar that will appear above the recipient table. 

A Submit Recipient pop-up window will come up. The submitter can enter optional comments and click Confirm.

Recipient(s) can be canceled by either method outlined below: 

1. Click the Gray Icon containing three dots next to the recipient you want to cancel and click Cancel. 
2. Select the Checkbox next to the recipient name and click Cancel from the action bar that will appear above the recipient table. 

A Cancel Recipient pop-up window will come up. The submitter will be required to enter comments and click Confirm.

By clicking Confirm in the Cancel Recipient pop-up window, the system will:

• Change the recipient(s) status from Approved to Approved, but Canceled.

To add a new recipient, click Add Recipient.

After adding the recipient details and support categories as you normally would, you will need to submit the new recipient for approval. 

New recipient(s) can be submitted for approval by either method outlined below: 

1. Click the Gray Icon containing three dots next to the recipient you want to submit and click Submit. 
2. Select the Checkbox next to the recipient name and click Submit from the action bar that will appear above the recipient table. 

A Submit Recipient pop-up window will come up. The submitter will be required to enter comments and click Confirm.

By clicking Confirm in the Submit Recipient pop-up window, the system will:

• Change the recipient status to Awaiting Approval. 
• Send an email to the current approver notifying them that a recipient has been added to the request and is ready for their approval.