All requests are now created asynchronously, allowing multiple users across single-tenant and multi-tenant environments to initiate new requests at the same time, without delays or system instability. When you initiate creating a request, a Processing pop-up will appear to show the system’s progress in creating the request. You cannot close this pop-up and it will remain visible until the request is created. If the system creates the request in under 30 seconds, you will be automatically redirected to the Request Preview page.

If you created a new Campaign request, it will be added to the Action Items table. For non-Campaign requests, if you navigate away from the Processing pop-up before the request is finished being created, the request may still be created, and you will receive an email notification. If you no longer need the request, you can ignore the notification and choose not to fill in the request details. The request will not appear in your Submissions table unless you save it as a draft.

If request creation is not completed within 30 seconds:

The Processing pop-up will indicate that there has been a Processing Delay, but will continue to process the request in the background. You will be redirected to the Gateway, so you can continue with other tasks. You will receive a notification when the request has been successfully created, shown in the screenshot below. During unusually large campaign loads, request creation may take up to 1–2 hours. We are continuously optimizing the system to make this process faster.