Changing an Approval from Approved to Rejected

If an approver has approved an activity and/or recipient that should have been rejected, the activity and/or recipient must be put back into an In Progress status. Once the status is In Progress, the activity and/or recipient will be subject to approvals again and can then be rejected.

The following options are available:

• The approver can ask the submitter directly to update the request. 
• A user, with the Create Tasks privilege, can assign a task to the submitter to update the request. 
• A user, with the Reassign Submitter privilege, can reassign the request to themselves and submit the request on behalf of the original submitter. 

Instructions for updating an approved request can be found here: 

Updating Recipient(s) Post Submission - Approved Request
Updating the Request Activity Post Submission - Approved Request

Changing an Approval from Rejected to Approved

If a recipient is rejected in error, the recipient can be added back to the request by following the instructions found here: Updating Recipient(s) Post Submission - Approved Request

If a request activity is rejected in error, it cannot be reversed. The submitter must create a new request and resubmit it for approval.