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Canceling Support Categories Post Submission - Approved Request

Written by Michelle Henley

Updated at October 11th, 2022

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            To cancel a support category, click the Gray Icon containing three dots next to the category you want to cancel and click Cancel. 

            A Cancel Category pop-up window will come up. The submitter will be required to enter comments and click Confirm.

            By clicking Confirm in the Cancel Category pop-up window, the system will:  

            • Keep the recipient(s) in Approved status.
            • Send an email to the current approver notifying them that the recipient(s) is being updated by the submitter.

            Note: Canceling a support category will remove it from any recipient(s) who have already been assigned that category of support. If the category that is canceled is the only category assigned to a recipient, that recipient will reflect $0 as the amount. If the recipient is already approved, it will remain approved.

            If you have canceled a support category and now need to update a recipient(s) see Updating Recipient(s) Post Submission - Approved Request

             

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            Related Articles

            • Updating/Changing the Submitter Post Submission - In Progress Request
            • Updating the Request Activity Post Submission - Approved Request
            • Updating Recipient(s) Post Submission - In Progress Request

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